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Written by Zainab Habib

I've probably mentioned before that I'm not very good at asking for help. I tend to have a I'll-do-it attitude towards things which is great... but two heads are always better than one. I will admit to being stubborn generally as a person in this regard but it's definitely something I'm working on, especially since I know I can't do it all. However, what I'm still learning is how to ask for help then. I often know what needs to get done but how do I know how others can help, especially when I'm not always sure as to what they can do?

I say this because I just went to a check-in meeting on AJ's behalf with the DMZ. The check-in also serves as a chance for them to find out how they can help us, since they're very much invested in our success. I had already talked to AJ about what updates to give them, since we've made some wonderful progress recently, and so I gave those updates happily. 

Yet I was stumped when they asked me what they could do for us. I answered it with, "at this point, our main challenge is really an opportunity that we're just waiting to hear back on". But I know there must be something that they could do... right?

Though AJ will confirm that one later for me when I talk to her on Monday about how it went, here's one thing I will definitely start doing with all my projects and meetings:

Write out what I want help with -- even if I'm not completely sure if the other person can do it.

See, I did this for our content strategy too and though it took me a few extra minutes more than I anticipated, I had it clearly and precisely in writing - which is exactly what I needed to know and clarify for myself, before I could get anyone else involved.

And if they can't help me, at least I'm a lot clearer on what I need - which is the first step in admitting I can't do it all.
Written by Zainab

Business cards are great to hand out and receive - but only if they are a) informative and b) acted upon.

I've gone to a few events where I've given out my card and where I have received cards. It's common for many people to give a card during or after their introduction, since it often helps people visually see a name and it's an easy way to hand out contact information. Mind you, these are general business cards, which we mostly use by adding our own email addresses in that space you see there. Most cards are naturally informative because of the way they're usually structured.

Therefore, it's the follow-up that is left. When I give out a business card, I am usually hoping the recipient will follow up with a visit to our website or blog, check us out on twitter or Facebook, or ideally write to me at or (my email address). If I get a business card, I will do my best to follow up, hoping that they'll respond too.

However, I can understand it's sometimes a bit difficult to follow up. After all, what should one write? After many attempts at this process, my latest go at this has been about building more personal relationships. I've sent the people I met at the OCE Discovery conference an email personally saying it was great to meet them, a link to our website, and a note offering how SoJo or I could help. I avoid including a description about SoJo because it makes the email even longer and they can explore the site on their own since I've most likely told them about it in person.

What has this yielded so far? Approximately 4 out of 9 people responded back to my email, which I truly appreciate. Not everyone will respond back though and understandably, it may feel discouraging. However, that's the worst that can happen: you won't get a response. At best, that email could be the catalyst for a great business relationship or partnership - which is exactly what I'm going to aim to foster with those who wrote back.

For the beginning of this week, I was at the Ontario Centres of Excellence (OCE) Discovery Conference, “Canada's leading innovation-to-commercialization conference, showcasing leading-edge technologies, best practices and research in Ontario”. I’ll be writing a series of posts on things to keep in mind when going to a conference or event as an exhibitor. This is the first post.

Written by Zainab

Like many big events, the Ontario Centres of Excellence (OCE) Discovery Conference had a camera crew milling through the day, taking pictures and speaking to people on camera about the conference. This material is often used for promotional purposes for both the organization and for future events like this one.

At one point during the afternoon, the SoJo kiosk was approached to speak to the camera crew about what our thoughts on the conference. I looked at Marc and asked him if he’d like to take it, and he suggested I go ahead.

Now I’ll admit, I’m a bit camera shy... so I was actually trying to avoid it by suggesting someone else do it. Yet I knew this was also the perfect way to push myself just a little outside my comfort zone so I swallowed my dread about it and agreed to do it.

This crew consisted of a cameraman and an interviewer. The interviewer would ask questions and as she directed, I would answer her questions while looking at her. At the end, I had to give a tagline to end the conversation; in this case, I had to say. “I        [insert action]        for Ontario.”

Though it can be nerve-wracking, here are some tips to help if you too are a camera-phobe:
  • Keep your answers short. They don't expect you to fill time; rather, they usually are looking for snippets from different people to put together.
  • Be honest if you need time to think about an answer. They'll understand that you may have not thought of those questions beforehand.
  • Look at where they are asking you to, and mentally block out other people except for that person. It helps to stay in the moment and see it as a conversation just between you and the interviewer/reporter.
  • Need that tagline on the fly? Use your company’s or simply state what you aim for with your work. I used something similar to the following for mine: “I help people put their ideas into action in Ontario”.
  • Do not worry about looking picture perfect. You have to remember that they wouldn’t have asked if they didn’t think you’d look and be great on camera.
  • Be patient with the process, and remember that they’ll be patient with you too. It took me about three or four takes to get my tagline right for the camera, but I did it!

And saying I did it was the best part of it all. :)
AJ and Kanika at the start of the event
Written by AJ Tibando

Last night Kanika and I went to the International Start-Up Festival, held at the CN Tower.  It was one of my first ‘tech’ events, as most of the networking events we go to fit more on the ‘social innovation’ side of SoJo. It was a great event. While we were just there for the networking, many of the start-ups were taking part in the Elevator Pitch contest - where they had to make their pitch to investors literally inside the CN Tower elevator and they only had the length of the trip from the bottom to the top to win over the crowd.  What a great idea!

It was interesting to see the difference in the crowd and the type of ideas and projects they were starting, and to compare the worlds.

Usually when I’m talking to people in the social innovation world, I find myself listening to their ideas and thinking in the back of my head, ‘Ok, but HOW?’  People have incredible ideas for changing the world and making an impact, but sometimes I’m skeptical about how they’re going to actually execute their idea.  This time I found myself asking the exact opposite.  People would describe an app they were developing and to make it easier to decide where to go for dinner or make online shopping more intuitive – interesting ideas but I could hear that voice in the back of my head saying, ‘Ok, by WHY?’ Some were trying to make a difference, but most were just trying to make a profit.  

I realized that one of SoJo’s greatest strengths as an organization is that we’ve focussed every step of the way on making sure we could answer both of those questions.  For us, WHY we do things determines HOW we do things – and our strategic business decisions have always followed that thinking. Last night was a great reminder that what we’re doing really is new and unique, and it reinforced to me how important it is that we get this model right because it could hopefully change how people think about launching a new start-up in the future.

Sharing SoJo's Story
Yesterday, SoJo's case study was revealed to a group of sustainability students at the Ivey School of Business at Western University. Ivey Cases are the second most distributed business cases globally. (extra bonus: SoJo will receive the royalties from all of the cases sold). AJ and I were invited to participate in the reveal of the case. From the moment we boarded the train at Union Station in Toronto to the moment we arrived back, almost 16 hours later - it was a non-stop day of stimulation, thinking, speaking and meetings.

My experience with this Case Study journey began with an Interview 4 months ago. The initial interview with the researchers writing the case was an intense experience, resulting in deep introspection. The insights that emerged from that interview still resonate strongly with me. Yesterday, I experienced a completely different set of emotions. I met really interesting people and had great conversations, however there were 2 experiences from yesterday that struck me deeply:

Students analyzing SoJo
Live Case Study
SoJo's story was presented in the form of an abridged, 3-page case study to a group of students. This was the first time that a case was paired with blog posts. Students discovered SoJo through an interactive treasure-map that forced them to poke into the different sections of our website. An immersive experience like never before. Many of the students identified as users of SoJo, making this a relatable and meaningful case.

What became clear very early on, many of the faculty members and some of the students had read SoJo's blog from front to back, and know our story inside-out. It was really strange to have others talk about my emotions and feelings -- with me right there. I remember doing case studies, and studying different people. It only sunk in during that class, that I am now that person who got examined under a microscope -- thousands of times over.

The students were asked to scrutinize SoJo, lay-out its attributes, limitations and growth needs. Both AJ and I scribbled notes the entire time, as some great insights came from those discussions. Without communicating SoJo in our own words, we now know how the message is received by others and first impressions. They made recommendations on what SoJo's future business decisions should be. It was like a group consultant, working with incomplete information, providing insights on how SoJo should be run to meet its growth challenges.

Everyone that works with me knows that I am never at a shortage of words, especially when it is talking about SoJo. This was a class where students were forced to think through their hypothesis and learn on their own. While I knew the answers to most of their questions (why certain decisions were made, and the rationale behind them), I was forced to sit back and abstain from commenting. It was so difficult to hear conversations go completely off-tangent, where the insights completely missed the mark. On the other hand, it was gratifying to have the opportunity to share my thinking and see the "eureka" moments on their faces. They now saw something about SoJo that they did not before -- and it is my hope that this will stay with them for life.

Sharing my thoughts on Social Innovation
Intellectual Stimulation
After the case reveal, I was shuttled to a PhD seminar, and was asked to talk about Social Innovation to a group of doctoral students who were about to begin their research journey.  The goals of having me speak with this group were to ask deep questions to push their boundaries and ways of thinking, and to help them uncover opportunities for research into different areas. A lot of pressure to be put on the spot with really smart people; however an opportunity that was unlike any other.

I spoke in plain language. They repeated back in theories and successfully explained SoJo's vision and impact in abstract. This allowed me to understand with greater clarity what we're doing, and explain where we are headed. I was touched when a student approached me to say that I completely changed his outlook on everything (in a good way). I believe I learned just as much as the group.

While I came home exhausted from an intense day -- I wouldn't trade in yesterday's experience for anything.
We ended the day talking about Case B for SoJo. I can't wait to do this all over again.

About an hour ago I submitted SoJo's application to the Future Fund. This was the fifth and final step of a long, tiring and very competitive process. SoJo is among the finalists and we have a really good chance of securing the funding needed to grow our organization. This is a great opportunity (especially in light of our recent funding challenges), so I prioritized extra effort on this task.

While this was my first time writing a grant proposal and my learning curve was fairly steep, it wasn't my first time writing a proposal. Last year started with SoJo's application to a prestigious Fellowship, I assisted Jesse writing our first research fellowship (which he received), and despite everyone's doubts - I miraculously completed an intense 89-page proposal for a Research Grant in the Fall.

Similarly, SoJo has been through 4 product launches: a closed Beta, open Beta, official launch and finally a cross-platform mobile version. All of those launches resulted in working around the clock, all-hands-on-deck attitude, intense focus and endless details. Many parallels can be shared with the experience of writing major proposals and product launches, however my attitude is different towards both of them:

Saying what you're going to do vs. Just doing it
SoJo has been action-oriented since its inception. Innovation is not knowing all the answers, so we trusted the process and consistently received gratification as we learned and progressed. On the other hand, telling people exactly what you plan to do and how you're going to do it is quite tiring. To me, it feels contrived, and in some ways an inefficient use of time to write out a master plan- as it is rare that things go according to plan.

Control over timelines
All of our product launch dates were self-imposed. We decided when we wanted to complete them, and held ourselves accountable to ensuring all launches occurred on time. Application deadlines are not in our control, and often force us to work at times when we do not want to work: ie over the Holidays or during key strategic business planning times.

Control over outcomes
The win from a product launch is clear: our product advances and is better.  The win from a proposal isn't so clear. If you are successful - awesome. Team SoJo has collectively invested over 100 hours into this recent application. If we're unsuccessful, there will be great disappointment for not succeeding and frustration for all the time that was invested with little to show. I'm learning to lower my expectations on outcomes and seek value from the process instead.

While its clear that product launches are a lot more exciting for our team while we're in them, writing applications for external support are just as important to grow the organization. I must treat them both with great importance and while the outcomes are different, the time dedicated to each one is equally valuable.

The last day of the year is always a very reflective day for me. Reflecting on all that was accomplished and learned -- and how that will influence behaviour and decisions in the coming year.

2011 was a highly experimental exploratory year. While there was great confidence in the need for a resource like SoJo, we didn't know exactly HOW it would come to life.  With100s of exploratory meetings and discussions, and an incredible amount of hard work the year ended with our first beta product launch.

2012 can be summarized as the year of fighting. With a product under our belt an increased clarity on how SoJo fits into the world, we were:
  • Fighting to prove our legitimacy to prospective partners
  • Fighting to explain the value of SoJo to people who just weren't listening
  • Fighting to establish and defend our legal structure (which we're still figuring out)
  • Fighting to convince funders of the impact created by SoJo
  • Fighting to get the attention of people who blatantly dismiss and ignore us
  • Fighting against a system and sector that operates fundamentally in contradiction to our values
  • Fighting to show the world that we are capable of doing the intangible and achieving excellence

Demand for SoJo's resources are higher than ever. At the same time, our team is more stretched than ever before. I need to be cautious of how we allocate our resources and energy. Mental energy expended on fighting is wasted resources that serve no value to SoJo. I'm done fighting. I'm done with the associated negativity. I'm done with trying to prove myself or SoJo to others.

Most of my talks this year were centered on struggle, adversity and overcoming the naysayers. SoJo is in a beautiful position to invent the future. It is so much more powerful to inspire through a vision, instilling values of an ideal of what the world should look like, rather than focus on its shortcomings.

I started this year with a resolution not to drive myself into the ground. Fighting (or the perceived need to fight) was exhausting, and in many ways brought out the worst in me. It took a toll on me mentally and can be attributed to an unpleasant burnout. Since I'm not really good at keeping resolutions, I've now decided to end the year with leaving behind Fighting.

SoJo is a moving train. We will gladly welcome onboard anyone who shares our vision and commitment to seeing it a reality -- but the train will not stop or slow down for the those who don't make it to the platform on time. They can catch us at another station, but for now, SoJo needs to value itself more and trust that it has all the support it needs to push forward.

While I let go of fighting, I hope to liberate this chip on my shoulder which has only been growing deeper with time. The ecosystem was not very kind to me in the early days of SoJo, and continues to act in ways that I don't agree with. As a response to these frustrations, I've been sub-conscientiously trying to prove everyone wrong. Instead of wanting to prove people wrong, I need to stop reacting and focus on proactively building the future. Over the past couple of months, SoJo has achieved phenomenal success, recognition and we have the strongest team ever.
The best way to end 2012 is to let go of the negative energy and celebrate what makes us awesome.

The Ontario Trillium Foundation launched a Future Fund -- a fund to support ideas that will strengthen the infrastructure for young social entrepreneurs in Ontario. This fund has SoJo's name written all over it, as SoJo already meets all of the Fund's stated desired outcomes. Yesterday I was invited to pitch to the committee allocating the funds from the Future Fund, in addition to other investors, funders and stakeholders.

While I've spoken dozens of times on stage about SoJo and "pitched" SoJo hundreds of times informally to prospective partners and supporters, a pitch to an investor -- with a clear expectation of money on the other end -- was a whole other story. Reflecting in hindsight; I placed a greater deal of pressure on myself this time, as the stakes were higher considering the uniqueness and potential of this opportunity meeting some of our financing needs.

Many hours went into the presentation. Some team members helped to frame the story of SoJo in a concise and engaging format. An advisor who has successfully raised many rounds of venture capital financing, and someone who has been on the other side of 100s of pitches shared additional thoughts on the storyline. One of our very talented designers successfully interpreted that story into hand-drawn cartoon-like representations. SoJo's brand and identity is built on a do-it-yourself theme, and my pitch to an investor needed to represent that as well. A corporate-like presentation wouldn't do justice.

Having never been a fan of powerpoint presentations, I was forced to step out of my comfort-zone of picture only slides, to add text and numbers to the presentation. For the first time, I had to get myself out of the "delivering a workshop" mindset to a "selling your vision mindset."

Despite being down with influenza for more than a week (and almost voiceless the night before), I woke up yesterday morning pumped and excited. All of the nerves left me, as I was excited for the opportunity to share SoJo's good work to an audience who had the power to help us in a very meaningful way. While I do wish I had a little more life into my presentation, I am very pleased with my pitch and left feeling confident in how I represented SoJo.

This Fund is highly competitive, so we'll see if SoJo is something the Fund sees value to invest in. Regardless, this process has thought me a lot about communication and understanding your audience, skills that I will undoubtedly use and refine in the near future.  

It's a word that I have a twisted obsession with: the more I hate hearing myself say it, the more I use it. It comes out of my mouth without a second thought, and I've become so comfortable with this word that I've lost consciousness of using it. My lack of self-control has forced me to outright ban this word from my vocabulary. The B-word being BUSY. Here is why:

Busy is relative
While there is always a need to improve my time management skills and my ability to create more space in my life for non-work related activities or personal down-time, at the end of the day, BUSY is my new normal. I will never get through my inbox or complete the entire to-do list. Busy is a relative term. What is busier than busy? I've over-used this word to the point that it has lost its relevance. I must accept the fact that the demands for my time will always outweigh the amount of time that I actually have. As such I must be smarter about how I choose to allocate my time, and not let BUSY be my excuse for putting the effort to actually change my behaviour.  

Being busy is being rude
Everyone has a lot going on in their lives. When someone asks me to meet this week and I tell them, "I can't, I'm busy", I'm making the assumption that my time is worth more than theirs. If I make a commitment to participate in an advisory role and do not attend the meetings, I'm in fact using BUSY as a cover-up and am indirectly telling everyone I don't actually respect the other advisors' time, because if I did, I would honour my commitment. Being BUSY is fairly presumptuous and outright rude, actually. If I legitimately do not have time in my schedule, instead of saying that I'm BUSY, I should tell people when my earliest availability is and also reconsider ongoing commitments.

Lacks articulation
When people ask me how I'm doing, my gut response is to say "I've been really busy." I've started to catch myself get too comfortable using the B-word as a catch-all-phrase. Using BUSY as a catch-all phrase belittles myself, as this word really doesn't mean anything. It is not concrete or tangible. Rather, I'm hoping the B-word Challenge will force me to be more articulate, and list out the actual activities that have been occupying my time.

Perceived loss of control
As alluded to above, BUSY doesn't actually mean anything. If I cannot articulate the things that keep me BUSY, then am I really that BUSY? Saying that I'm BUSY is most often followed with a sigh, anxious tone or frazzled look. BUSY is most often said in lieu of "I've consciously decided to allocate my time this way, and I'm in full control." If I'm consistently using the B-word, then it can be perceived as my inability to control my time. Busy is not synonymous for confidence. In my role, I must always sell SoJo and my ability to deliver on our vision. Always telling people that I'm BUSY doesn't emanate confidence or control.

Not a badge of pride
A recent NY Times essay states compelling arguments about society's obsession with self-imposed busyness. The writer refers to the 'Busy' Trap as "a kind of existential reassurance, a hedge against emptiness." I would like to be seen as someone who achieves results, not as someone who is always BUSY. In fact, I'm on personal mission to prove that it is possible to achieve success without driving yourself into ground, and with grace. BUSY is not graceful. By constantly telling people I'm BUSY, instead of the work that gets done, I'm essentially feeding into this vicious cycle of the busyness trap.

It's going to be difficult to go cold-turkey and omit a word entirely from my vocabulary that I use multiple times a day; hence my public documentation of this challenge. To help hold me accountable, everytime someone from my team (the individuals who interact with me most consistently) catch me using the B-word in context, I will have to buy them a gift. If anything above resonates with you, then I encourage you to take on The B-word Challenge with me.

While strolling the streets of Florence, Italy, a pair of lime-green suede pumps in the window of a shoe store caught my attention. Even though I was on vacation completely unplugged from work, the first thought that came to my mind : those are SoJo shoes! They were one size too small, and the heels were a little taller than what I was accustomed to, I still purchased the shoes with very little hesitation (it helped that they were 80% off and practically free).

Having never worn shoes that are not brown or black, I was a little afraid of looking ridiculous, nor did I know when I was going to wear them, regardless I was compelled to make this impulse purchase, despite any potential fallouts. I reasoned myself into making the decision; the colour matched SoJo's green almost identically and who knows if I would ever see such beautiful shoes again. They had my name written all over them.

This weekend at SociaLIGHT I was excited to wear my SoJo Shoes, as this was an event all about celebrating SoJo and wearing SoJo with pride (literally too!). Not only were the shoes noticed, they were the subject of many conversations and tweets. Here is a sampling:
Going on stage in front of 1000 people with bright spotlights shining on you was nerve-wrecking, and as corny as it sounds the SoJo Shoes did give me an added boost of confidence and reassurance. At first, I didn't want to look like a tacky walking billboard, but wore the shoes anyways and I knew how important it is for a founder to assume and personify the brand of your organization, both through actions and appearance. These shoes showed me that it is possible to do so with class and elegance.
Showing off the SoJo Shoes at our Booth
Written by Zainab Habib. Editorial Coordinator at SoJo. Follow Zainab online @zainabhsays

Yesterday, I tweeted “About to do my first pitch ever for @The_SoJo at the @RyersonDMZ within the next hour.
Exciting and nervous. All at once.”

This captured exactly what I felt at that moment, knowing that
a) I did not have enough time to prepare;
b) I found out three hours before that the pitch was moved up a day earlier than planned; and
c) though I have many gifts, marketing is certainly not one of them.

Yesterday for the first time, I pitched on behalf of SoJo. I had a script and practiced, but it didn’t necessarily turn out that way. I felt as though the first half of my pitch was unnatural as I had to read some of the material so that I did not miss anything (I still missed a few points) and I delivered it standing at my desk where I felt unnatural, posed and formal. The demo, or walkthrough of was much more relaxed as we were seated and I was using more of my own language. Although I was super uneasy immediately after I completed that first pitch, the response I received was fantastic. The guest of honour tweeted his thanks to SoJo and another emailed me stating that they were all very impressed with what we were doing as an organization.

We are often our worst critics. Somewhere in between the pitch and the demo, I realized I had to just do this as myself. That is often the simplest solution when trying to represent our initiatives or organizations. Trying to morph ourselves into an ideal of any kind, like the great salesman, just doesn’t work. People can sense the fake, and investors and key stakeholders are people too.

I’ll also add that people, not products or services, take action and create social impact; and when your product or service is really great, it will be able to speak for itself. Your role is to simply convey that your conviction and belief in your work in a way that keeps others engaged. This will take some time and practice, but I assure you that it will come effortlessly at some point, just as I found my pace once I did the demo in a way that came more naturally to me.

My lesson learned: you have to play upon your own people skills, whatever they may be. Your pitch then will simply be an extension of you and your project.

Collectively, I've spent more hours on MS Powerpoint this past week then I probably have over the past couple of months combined.

In school I absolutely hated slideshows, perhaps its because professors had the most un-engaging presentations or because whenever I saw someone use slides in a presentation, it felt overly corporate and impersonal. Unless absolutely mandatory, I often refrained from using this tool when making presentations. Even when defending my Master's Thesis (the research that inspired the creation of SoJo) I didn't use slides.

When delivering presentations on SoJo or hosting workshops on Ideas - into - Action, I've only recently started to use slides -- that too with stickmen and cartoons. In the countless meetings held over the past 2 years, I never used slides to explain SoJo either. I like to believe I'm a much more engaging presenter than a static slide, and as such preferred to lead more free-flow conversations. Now that SoJo is actively looking for money and soliciting the support of other people to help us in this quest -- I don't have the luxury of personal contact with everyone on their initial introduction to SoJo. As such have been creating overview/backgrounder documents to do the talking on my behalf.

Despite my reluctance to embrace Powerpoint in the past, I quickly started to love using this tool. I'm particularly appreciative of the flexibility and ease of moving around boxes and different types of content make my documents look more visually appealing.

Although I now have a newfound appreciation for slides as an effective form of communication, I still don't think a slide deck can ever replace a real conversation. Slides can serve as a great complementary support, as they allow the audience to visually capture key takeaway ponits, but should never be the focus. I already shared my first deck to a couple of people and hope to use a different one with the handful of meetings scheduled next week. Let's see if I'm able to use the deck effectively, or if I refer back to my comfort zone and lead a more free-form conversation...

Excerpt from SoJo's latest overview slide deck
Yesterday during the presidential debates I logged onto twitter to follow the live commentary and reactions from my friends (which was much more engaging than the real debate). To my pleasant surprise I found a freshly published article on From a Master's Thesis to a Social Startup and a UNESCO Endorsement This article is SoJo's debut in Forbes, and it was a great feature profile that will help SoJo with its outreach efforts. Going to, I noticed this was the most popular article on the home page. I had a glowing smile on my face, especially after having a not-so-good day.

I'm often asked how SoJo has been so successful in getting mainstream media attention. For some of our earlier stories, SoJo proactively reached out to reporters, followed-up and was effective at pitching its story. In most other cases media came to us.

The writer from Forbes sent me a message through SoJo's generic contact form on Friday afternoon. This message found its way to my inbox Monday mid-day. That same day the writer and I had an interview. We exchanged a couple of follow-up emails and the story was published on Wednesday.

When asked how he came across SoJo in the first place, he said:
"An article from SoJo appeared in one of my social media aggregator newsfeed. Hundreds of articles continuously come through this feed. I was intrigued by SoJo's logo so I clicked on the link...."
Clearly he was impressed by what he saw on SoJo beyond the logo and investigated further.

This is a classic example of how being yourself is the best thing you can do. This is not a story we chased, but rather came to us quite serendipitously. The logo is an authentic representation of SoJo as an organization and and this blog appealed to the writer, who also happens to have history of social activism, allowing him to feel instantly connected to our community.

If you're looking for mainstream media attention, my best advice to you is focus on "'speaking through your actions" and be yourself. When interviews present themselves, instead of trying to "sell" your work, let your passion do the talking. Experience has taught me there is no substitute for authenticity and action.
Exactly two years ago today, September 20, 2010, I wrote's first blog post. At the time, SoJo did not even exist. I was still dabbling with the idea of converting my Master's thesis into an e-book and had no idea what form would manifest itself into. Two years later, remains a blog; however it has taken on a voice of its own and inspired the creation of many exciting products geared towards helping people take their ideas for social change into action. I would compare the first 365 days of as dipping your toes in the shallow-end of the swimming pool. Only eight months after the inaugural blog post did I decide to pursue SoJo full time. The building blocks came in place in the first year: SoJo got its name, defined its brand identify, got more clarity on its purpose, released a private beta and most importantly I realized that SoJo has a long journey ahead. What initially started as a part-time venture spiralled into a vision larger than I can grasp.

In hindsight, the past 366 days of SoJo is comparable to jumping into the deep end of the pool. Where focus was a great challenge in SoJo's first year, this past year was marked by execution. I learned how to set a direction, quickly realign our focus, set goals and accomplish the tasks at hand. Despite this new focus, I was still very open to seizing new opportunities; but also struggled with prioritization.

Without a technical team in place, I had the tenacity to endeavour to launch SoJo's first public site at the SociaLIGHT conference, in front of 1000 people. Given the resources we had at the time, it was a huge risk. Leading up to the launch, it was 3 weeks of hustle, staying calm in very stressful situations and a great deal of nerves. Alas the hard work paid off, and not only did SoJo have a successful launch -- we effectively send out a message to our community: To opt for courage over fear. The first step to action is putting yourself out there, and SoJo led by example. Later on in the year, SoJo published its Manifesto, a set of guiding principles and core values which would ultimately influence every decision made.

SoJo finally got a home! Although it took a couple of months to feel fully welcome in Ryerson's Digital Media Zone, I am now proud to tell everyone about our home and extremely grateful for being incubated in this incredible environment. The support received from this community over the last few months has been phenomenal.

Through various speaking engagements, I started becoming excited about the possibilities of SoJo emerging as a thought leader in social innovation, effectively using technology as a vehicle for social change, and more generally on taking ideas into action.

With the press coverage and increased credibility came more attention. As the founder of SoJo, I was now being approached by many folks for advice and help. Although humbling to know that people respect your opinions, I learned and continue to learn how to push back and place and increased value on my time.

I recognized the need to work smarter, not harder. In efforts to get myself better organized and not get bogged down by my inbox, I challenged myself to email-free Saturdays -- and have since disabled all notifications on my phone. More than ever do I acknowledge the importance of not being connected to my work 24/7.

I felt like a small fish in a big pond when taking SoJo's first international trip to the UK. That trip inspired a strategic move a few months later to launch SoJo out of Beta. Moving forward, SoJo needs to move out of the sandbox and into the real world. Yes people are more critical and have endless expectations, but taking SoJo out of Beta has given myself and the team confidence to share SoJo and highlight all of its strengths; namely our endorsement from the Canadian Commission for UNESCO, reaching over 15,000 individuals during its beta test phase and creating the most comprehensive collection of informational resources and tools geared to helping early-stage social innovators take their ideas into action.

Yes, we have a site to be proud of, but this latest product launch's greatest accomplishment was without a doubt the success of bringing together SoJo's team. We held our first team meeting only 3 weeks before the launch. 366 days ago I clearly stated that SoJo's greatest challenge ahead is its people; on boarding and managing the right people to the team. Human resources will remain an ongoing challenge, however it is no longer our greatest challenge.

SoJo has been incredibly lucky with its people this year. Our co-designer experiment was extremely successful. Technical talent joined at the right time. Linus came in time to see our public Beta to a successful launch, Jesse joined in time to see SoJo's post-beta launch, and Rebecca joined as our first female developer. Despite being lucky with technical talent, my 8-month long search for a CTO came up dry. After countless hours into the process and utter exhaustion, I have shifted my energy away from this full-time search. We have since opted to crowd-source SoJo's CTO. An idea that is experimental; as brilliant as it is risky. Necessity forces you to be creative, and I'm hopeful this will be a great interim solution. We recruited more senior talent to help in communications, outreach and partnerships.

SoJo broadened out its mandate. We moved from serving youth to serving first-timers, and from projects to social innovations. SoJo also created its own legal structure: the hybrid social venture. Two moves which will serve as an integral foundation moving forward. Disappointments were inevitable, and with time became better at dealing with disappointments.   

A breakthrough moment emerged when I came up with a viable idea for a business model. After nearly 2 years of people asking me: "how will SoJo make money" what a relief to finally have some answers. May I remind you that our focus up until now has been proving the value of SoJo, and not monetizing it. As such, SoJo is a living breathing example of what can be accomplished with very little money.

A theme that emerged throughout the year is the importance of listening to your body and taking care of yourself, and the value of taking a break.  The past 12 months have been a record for the amount of times I got sick. In the new year, I vowed to be living proof that it is possible to achieve success without driving yourself into the ground. Although I no longer romanticize struggle, considering I suffered from a near burnout only a couple of weeks ago, it is clear that I still have a long way to go...

Moving forward our greatest challenge will be managing growth. Graduating from an entirely bootstrapped early-stage startup to a growing startup that needs to accelerate its pace of development and acquire newer resources to get started. Although I'm intimidated by what lies ahead -- when looking back at the past year, past behaviour has shown that miracles are possible and that SoJo has consistently been able to overcome adversity. Bring it on!

IVEY, one of Canada's leading business schools approached me to write a case study on SoJo. I was delighted and honoured, as IVEY cases have a far reach nationally and internationally and what better way to get out SoJo's story.

Up until now, I shared SoJo's story in more of a narrative format; explaining chronologically the milestones we've achieved, challenges faced and decisions made. Yesterday I met the lead researcher, Professor Oana and case writer Melissa. It is fair to say, I had no idea what I was getting myself into. Oana started the interview asking me about the tensions I am currently facing. Before I knew it, I felt as though I was in a psycho-analysis therapy session. Her questions were poignant, difficult, intense, and reflective all in one.

Over the last 2 years, I have had conversations with a couple hundred people about SoJo. My messaging has changed throughout, as did the product of SoJo -- however the vision was always the same. Albeit with time, I've become a better communicator, based on an initial conversation, not a single person has been able to understand the depth and scope of SoJo's vision. What was special about yesterday, is that I never explicitly told Oana what the vision was, or what SoJo was working towards, however she was able to recite to me with precision and greater eloquence what SoJo stands for and what it strives to do. Although a little scary, more than anything this validation was encouraging and exactly what I needed at this point of tension. (see earlier post on burnout).

Again, without sharing all of our key actions, decisions made and iterations, Oana drew a model that scientifically mapped out SoJo, our trajectory, the implications of our decisions. Models are incredibly abstract, and she was able to ground every node into key actions made by SoJo. Her assumptions validated what we the strategic planning team has been talking about for the past month. Having been through academia myself, before this conversation I was convinced that there was a disconnect from the ivory tower and reality. Without an agenda or political bias of her own, coupled with years of cutting-edge research, Oana restored my faith in academia. She is a fountain of knowledge and was able to clearly do what no-one has been able to.

This blog has been an outlet to share my thoughts, and it has been second nature to document SoJo's story. Being asked to trace back motivators, emotions and feelings with greater precision was difficult. Talking about vulnerability brought me down unexpected philosophical tangents. It felt as though I was being deconstructed as an individual, as she made inferences about my personal relationships with people and what motivates me as a leader. I'm still digesting and making sense of it all...

3 hours later, she circled back to her first question, and identified that the source of my tensions is growth.

SoJo has graduated from early-stage startup to being a startup. Accelerating the pace of development, building out resources to meet this growth is only one challenge. Outgrowing our users, while being authentic and true to the vision is the greater challenge. As we navigate through this period of growth, I will be more disciplined about documenting our journey on this blog. Please bare with me, as the lack of coherence in this blog is a mirror reflection of the lack of coherence of everything in my head.

I left this interview feeling like I got more out of it than what I gave the case writers. I suppose that's what we call a win-win.

SoJo is in the early stages of developing its second product, an enterprise focused SaaS (software as a service) product. Although the public site (our first product) still needs to be developed and improved, there is more bandwidth to start developing a new product; one that builds off the existing one.

SoJo's enterprise product is focused on employee engagement and corporate social responsibility. This product is still in brainstorm phase, but as of now the vision is to customize the existing public site into a private online platform that provides opportunities for employee to get involved in their communities in more meaningful ways. This product will effectively help corporations meet their employee engagement goals by improving motivation, retention, loyalty and engagement that staff have with their employers.

For the past 12 months, the entire team has been steadfast in execution, focused on the vision that was created in the early days of SoJo. Now that we are developing a new product, I forgot how much fun it is to brainstorm ideas and work with a clean slate. I'm immersed in the latest published research in the field of human resources,  my schedule is stacked with meetings with Senior executives, HR consultants, staff and potential clients, and I get to dream up a new product that does not yet exist on the market.

In many ways it feels like SoJo is starting a brand new journey, yet the organization feels very much established. This time around SoJo has credibility and infrastructure. With a successful launch of its first product, and an established reputation it is easier to setup meetings and the feedback goes beyond basic validation. Communicating this vision is also much easier. In SoJo's early days, very few people understood what we were trying to accomplish, and only after repeated conversations was I able to effectively convey my message. Not to jinx myself, but in the past few weeks, I have a perfect track record of ending initial meetings with people exited to get involved. This type of positive feedback has been rare for me, and I'm still finding it a little strange to be honest.

All this to say, I've received enough feedback in just a few weeks to believe that this second product has a great deal of promise. When starting SoJo I never imagined entering into corporate enterprise software development - that being said, the opportunity has emerged and I see huge potential for this product to mainstream social innovation and generate revenue for SoJo.

In this age of instant connections, one of the most important tools for turning your idea into action is the ability to connect to the people that matter, communicate ideas clearly, and respond quickly to feedback.  As SoJo continues to grow, we need to ensure that we too have the tools needed to communicate with and respond to our users quickly and effectively.  With that in mind, SoJo is excited to announce two of its most recent new partners, Viafoura and HitSend.  Both partners will be working to help SoJo strengthen its infrastructure through their cutting edge communication management tools. 
Viafoura is an audience engagement platform that adds advanced social functionality to websites and mobile applications. After researching different platforms, Viafoura's came out on top because of its features. By partnering with Viafoura, SoJo will enable our users to comment on multimedia including video, link their comments directly to different articles, increase interaction and provide an overall enhancement of social features to grow SoJo’s community. 

HitSend, through its community feedback tool Soapbox, creates a common place to input ideas and gather together as one large voice to suggest, vote, and filter ideas based on what the community wants as a whole. SoJo is being co-developed by our users. We actively encourage you to use the Feedback tool on the side of every page, to tell us what you like, don't like, and want to see changed or improved. By partnering with HitSend, SoJo will be able to easily sort through the ideas prioritized by you, the users, and act on what people really care about.

SoJo is very excited to welcome both partners into the SoJo community as we continually work to improve our products for our users.

I'm excited to announce two new changes and refinements in SoJo's mandate and purpose. Since our launch, we've been known as an organization that supports youth to build social ventures. After careful deliberation, we've decided to drop youth and replace social ventures with social innovations. Iterations and refinements naturally happen over time, as the more you test your ideas in different contexts, the more you better understand how your idea fits in with your audience and the people who you seek to serve. 

SoJo is building an intuitive and highly user-friendly tool to support individuals in their journeys of social change. We initially decided to focus on serving a younger audience for a variety of reasons: SoJo was inspired by academic research on young social entrepreneurship; our entire founding team was comprised of young people (and who best to serve a youth audience, then youth themselves); and there was a clear gap in resources that were written and delivered in a format friendly to a younger audience. Over the past four months I found myself consistently explaining SoJo as a tool suitable for a first-time user. Only recently did it become clear that there was no need to restrict SoJo exclusively to youth, when in reality we can serve a much larger audience.

Another more fundamental reason for dropping the "youth" label is to conserve the integrity of the social innovators we support. As with my personal experiences, I'm sure all of the members of our community would like to be recognized for the work that they do, rather than because they happen to belong to a certain group. We are extremely cautious of placing labels on our community members or the work we do, and as such would like more emphasis to be placed on the social impact created.

Social Innovation
So what exactly is a social innovation? Academics and practitioners have been debating over the definition of  Social Entrepreneurship and Social Innovation for the past few decades. In the spirit of being as inclusive as possible, we will adopt the broadest possible definition of social innovation:

A new idea (a venture, project, product, program) that addresses an unmet need or social challenge, and/or improves the overall welfare of people.

SoJo is presenting information clearly and in an easy to access format, and therefore should be available to all.
Ironically, refining our mandate is allowing us to support more people. SoJo's model hasn't changed, we've just changed the language of how we communicate our mandate -- which will allow us to serve a larger market.

Today I was asked to tell an editor at Canada's largest daily newspaper about SoJo. A great opportunity for coverage, I attempted to depict SoJo in 10 pictures and 6 words (no internet, no computer). See below.

SoJo has the ambitious goal of being the ubiquitous source of support for social innovators to take their ideas for social good into action, which includes revolutionizing the way in which online learning happens. In a world where we're told to use a slide-deck and bright shiny objects to sell our vision -- I opted for the basics: a whiteboard and a marker.

Over the past few months, I've consistently struggled to explain SoJo's vision, our solution and value-add, the status of our Beta and distinctions between those three elements. When talking about this challenge to a supporter, he in return asked me to draw out SoJo on a whiteboard. After a few attempts, I quickly realized there was no cohesion in how SoJo was explained and a great need to clarify and simplify our message. That same afternoon I hashed out what our whiteboard pitch looked like. It got tested with fellow SoJo team members, other entrepreneurs and staff in the Digital  Media Zone (gotta love a collaborative workspace), however today the whiteboard pitch got its debut. My lack of confidence in my drawing abilities (I will work to improve my stick figures) was offset by my excitement to share SoJo's vision in a more interactive and engaging manner.

In my opinion, this pitch is effective for two reason: simple and interactive. We're all overloaded with information, so it is my intention that saying less will allow the audience to retain more. Secondly, by being able to draw SoJo's story in real-time, it keeps the audience engaged, allows me to control how the message gets perceived and hopefully store a mental image of this whiteboard in their head.

We'll see how successful the pitch was and if a follow-up call comes for a story. If not, it was great practice.

Over the weekend I had the opportunity to hear the CEO of one of Canada's largest companies speak about values, transparency, and self-awareness. Impressed by his outlook on business and responsible leadership, I was motivated to send him a note this morning, to explore interests in working with SoJo. This could be a very big deal - or nothing at all. I was excited and nervous all at once.

With no pre-existing relationship or shared contacts, I very carefully drafted a cold-email. A cold-email is an email where you reach out directly to someone of interest, without an introduction. Introductions are great, as they allow you to lend off the credibility of your mutual contact and can give your email priority among all the nameless messages; however when there is no mutual contact a cold-email is the way to go. Cold-emails can often feel like you're sending a message to the black hole - but if done right, can be incredibly successful.

Over the course of the last year and during my academic research that led to SoJo, I have sent hundreds of cold-emails. SoJo has been relatively successful with cold-emails. More than half of the content on have come as a result of cold-emails. When going on our first cross-Atlantic networking trip, some of my most engaged and meaningful connections came as a result of cold-emails.

I am obviously a big advocate of cold-emails, and as such, SoJo has implemented a policy where we respond to all new incoming emails within a timely manner. However if you are not cold-messaging us, here are some insights that may help you overcome this fear:

Practice, Practice, Practice
Daunting initially, it gets easier with time. The more cold-emails you write, the better you get at articulating your message in a way that resonates with your audience. With no human contact, it can be very difficult to get the attention of your reader and compel them to take the initiative to respond to your message.

Be clear with your intentions
Everyone is busy. Be honest and state your intentions upfront. If you don't have a clear idea of why you're messaging this person, then perhaps wait until you confidently feel like you can lead a meaningful conversation that will offer value to the other party. You'd be surprised of the number of people willing to help, but it's your job to ensure they understand what you need.

Opportunity cost of waiting
You miss 100% of the opportunities you don't take. Ask yourself, what's the most you have to lose? The time you spent writing that email and disappointment that comes when you receive no response? The more you send, the better your probabilities of a positive response. Often we don't send a cold-email, because we're waiting for a warm introduction, or for the right time to sell our vision. Its ok if your product is not perfect or if you don't have all the answers. That's why you're reaching out to others to get involved.

Its OK to be nervous
While it gets easier with practice, if you're sending an email to someone whom you're excited to connect with, the nerves will still kick-in when you're about to click "SEND." That's ok. It serves as a reminder that you're still passionate about the work you do, and have the courage to put yourself out there. This is a good thing!

Write with no expectations
If I had to guess, I think my success rate on cold-emails is about 40%. Although I put an incredible amount of effort into drafting good cold-emails, with time, I've learned to let go of the expectations of a response. In my opinion, it is better to be pleasantly surprised, then sadly disappointed. People are busy. Some people don't acknowledge or read an email if it is not from someone they know. I personally don't think this is smart business, as we must be open to opportunities that present themselves in many forms -- but we must be mindful of the reality that exists.

Twitter is also cited as a highly effective way of building meaningful connections with strangers, and some of the suggestions above can be adapted for other forms of communication.

Last night three of our newest team members came together to brainstorm ideas and lay the framework for SoJo's second video. We've recently been asked by several conferences and events to partner with them, by providing SoJo to all participants to support them to take their ideas into action. Since it is impossible to attend all of these events, which are scattered across the country, a video seemed like the ideal solution, where we have control over how SoJo is presented to the audience, and once made, it can easily be reused multiple times.

The energy between our team members tasked to make this video was great. The ideas built on top of one another, everyone was open to listening to different perspectives and we were all on the same page when writing out the implementation strategy.

I'm very confident with skills and resourcefulness among this new team and am optimistic the process of making this video will be one that brings joy and excitement, and not angst. The last video SoJo made expended an incredible amount of organizational resources and by the end of that process almost everyone was frustrated and tired. We're more organized this time around and have an increased awareness of our abilities. I'm hopeful this is what is needed to make SoJo Video 2 a more enjoyable journey.
SoJo officially joined the online world of social media one year ago this week. The past 365 days have been filled with lessons learned, challenges and proud successes.    

From the beginning, we placed heavy emphasis on understanding and effectively utilizing the available social media tools. With no prior knowledge of social media, efforts began with organically testing the waters to discover what conversations were being had, what kind of content was being shared and where SoJo might fit into the online ecosystem. Over the course of the Spring, we gradually moved up the learning curve by soliciting tips from some social media-savvy friends, experimenting with different messaging, and developed specific engagement routines.

In June, we drafted the first version of an online communications strategy. The evolving document would help us better understand our objectives and methods for developing SoJo’s online community. In mid-summer we changed our Twitter handle, as we were missing out of a significant volume of traffic. The move was important both a user acquisition and branding perspective.

In addition to learning to reigns of Twitter, we launched our first YouTube Video, and even created a custom-branded Facebook Page.

As we launched the private Beta in July, we began to more closely track some hard metrics from our online activity. The simple list included a weekly account of followers, friends, mentions, clicks and the like. In order to effectively measure our online efforts, we set a target to increase our Twitter followers by 5% a week. It was a reasonable challenge that provided a new framework for our community building efforts. Some weeks we succeeded, and many we didn’t; all the more reason to commit to fulfilling this goal in year 2 of our social media efforts.

A switch from using to the social media management platform, Hootsuite, made it more time-efficient and easier to stay on top of the interactions. In particular, the batch scheduling service allowed me set-up a roster of Tweets to reach different audience at different times of the day, enabling me to work smarter

Following SoJo’s public beta launch in November, we rode high on a wave of support from people across the world congratulating us on our soft launch and sharing content on the SoJo site. It was amazing to see the reach of our connections; something that would be near impossible to know without the likes of Twitter & Facebook.

Now, over the coming months, we expect SoJo’s interactions on social media will continue to grow, adapt to new changes in the online environment and continue to further our organizational objectives. We are keen to adopt new methods, explore new frontiers and discover the most effective ways to engage with our users, partners and supporters. Training a listening ear, finding a voice, building SoJo's online identity, and monitoring our efforts are each a unique challenge. It has taken time, but like each step in our journey, we are much further ahead than we were a year ago today.

If you’ve yet to connect with us online, please do so here.

Written by Trevor Gair, SoJo's Community Builder

My efforts to control my inbox have failed and I've resorted to setting a concrete challenge to bring some order back to the chaos. For the month of March (and hopefully beyond), I've set a personal challenge for myself to not check any work emails on Saturdays. An entirely email-free weekend is not yet an option, as most of SoJo team member work over the weekends; and being able to respond to messages on Sunday is necessary to ensure I am not a bottleneck. As a rule however, no external emails will be sent over the weekend. Work-life balance is important, and we need to lead by example.

In addition to setting a good precedent, I'm excited to mentally unplug and have some space to breathe. I will still give myself permission to do SoJo-related activities, however having the discipline to not consult my inbox will allow me to take a step back, relax the mind, and disconnect - all of which will make this journey feel more human.

So what will I do on my first email-free Saturday? Do something I haven't done in a very long time -- read a book!

This is the first of many challenges. By setting a specific challenge with a very clear actionable task and publicizing it on this blog, I am hoping this will hold me accountable to delivering on this challenge.

Feel free to follow our challenges or set your own. When creating a challenge, be sure to share it publicly: whether it be online over Twitter, on your blog, or in an email to your team-members. Physically writing out the challenge (with a clear deliverable that is timebound) and sharing it will make you more likely to follow-through on it. 

_In addition to providing direct support to youth interested in taking their ideas for social good into action (which remains our primary focus), SoJo has started to engage in high level conversations, to help shape broader policy agendas with organizations.

SoJo has a very unique perspective: we have direct experience working with early stage social entrepreneurs, we are redefining what entrepreneurship means, and we are in the same trenches with the people who we serve (which is quite rare).

Earlier today I was invited to speak on the topics of redefining socially conscious entrepreneurship and online professional development to the staff of one of Canada's largest charitable foundations. SoJo is employing a unique and innovative approach to online learning and training to young social entrepreneurs. It is very encouraging to know that other prominent organizations are interested in what we have to say and genuinely want to learn from us.

Over the course of our informal conversation, I had the opportunity to share SoJo's story, our values and approach to supporting and catalyzing young entrepreneurs. By that same token, I used this as a platform to make bold statements on why youth need more support in the early stages and why current infrastructure does not meet their needs. In hindsight, I realized that my words could have been interpreted as a direct attack to the organization that so graciously hosted me.

It is my hope that the staff of this foundation left the session with more critical questions to ask themselves and insights that may influence their thinking. I was speaking to an audience who have the power to make changes; this foundation in particular has significant reach in the region and has the financial resources to make meaningful impact in the lives of millions. If SoJo can influence or contribute to shaping their agenda and subsequently their social impact; then this is a big win for us (and the world). 

I'm learning to dance the fine line between sharing my knowledge and pushing boundaries, while still speaking to an audience without being polarized or dismissed. I'm eager for the conversations that lie ahead of us and what will come out of those conversations.  

_ Overwhelming is the one word I use to describe the past two weeks. I am overwhelmed reacting to the backlog of activities and overwhelmed trying to decide in which direction SoJo needs to proactively move forward.

Reactive mode-
November forced the team to be in laser fine focus mode. The key priority was to get the private beta ready in time for our launch, which resulted in me deferring all non-launch related items on hold until after the launch. Now that my head is out of the sand, it is not only overwhelming resuming a normal schedule, but more so, dealing with the backlog of correspondences for almost an entire month. This reactive mode of feeling the pressure to stay on top of my inbox stresses me and builds up negative energy. The feeling is one comparable to having a dumbbell tied to your ankle, which impedes me from moving forward and also makes for an un-enjoyable experience all around.

Proactive mode-
The launch has provided us with an incredible amount of momentum. Since starting SoJo, this has to be the single largest boost in energy. Knowing that we have some fairly ambitious goals ahead of us, there is a huge desire to capitalize on this momentum and run through our action items. There is temptation to implement feedback immediately from our users. We have so much good content that we want to put online everyday, however need to build up the editorial team to deal with the backlog. This momentum can also be used to our advantage when building new partnerships. This influx in positive energy places desires to push forward in so many different directions.

Striking the balance-
Feeling as though I have 100 different balls in the air creates a helpless feeling of not being in control of any one of those balls. Reconciling conflicting priorities is a challenge that I struggle with constantly. The last two weeks feel like a daze. Its feels as though a waterfall of ideas, emotions, pressure, expectations and work are now flowing through constantly.

Last night while talking about our launch, an advisor told me:
"You have to let this momentum ride you. Don't feel pressured to have answers, have a plan or respond to everything immediately. You've worked hard to get to this point, and in in order to progress further you need to listen. Use this time to listen, hear what people are saying and use that feedback to inform your next steps."

So on his advice, I will try to take a step back and listen. I'm still not entirely sure what that means, but I do know that getting overwhelmed is not a good way to proceed forward. We have nothing but possibilities to look forward to and it would be a shame to crowd all this positive momentum with negative energy and stress.