Today is my first day back at the office since our team meeting at the beginning of the month. I've been travelling overseas, for the past 2 weeks, but consciously decided to disconnected entirely from the Internet for most of my travels. While my hectic travel schedule did not feel like a vacation, being disconnecting from the daily inflow of work communications was desperately needed. My last Internet detox occurred 7 months ago.
The difference between this detox and last detox -- was last year I created detailed workplans for every team member before leaving. Aware that the team required guidance and direction, I took it upon myself to pre-orchestrate operations and team outputs.
I left the office a few weeks ago with a different type of confidence. While I had high-level discussions of expectations of deliverables with some of the team members, I really left it up to everyone to see what they were able to accomplish without my guidance. This laid-back approach happened for two reasons: (1) I didn't have the mental capacity or time to micro-manage everyone's schedules, as I could hardly keep up with my responsibilities (2) I wanted to see how the team managed without my direct involvement in the day-to-day operations of SoJo.
My phone number was given to our key team members to get in touch if emergencies arose. Never once while I was away did I doubt our team's abilities to handle whatever came their way -- giving me piece of mind that I haven't yet experienced. It was great.
I'm now slowly catching up with the team to check-in on their status and progress. I was pleased (but not surprised) to discover that most things continued to move forward. Albeit I identified inefficiencies and know that some outputs would have increased had I been there to catch the bottlenecks, but all in all, the team did very well. Rather than get caught up on the things that didn't go well, I focused most of my feedback on what was learned and how things can be done differently next time.
My hands-off approach over the past few weeks is proof that the team is equipped to handle daily operations, providing me with the space needed to scale and grow SoJo.
Sharing SoJo's Story
Yesterday, SoJo's case study was revealed to a group of sustainability students at the Ivey School of Business at Western University. Ivey Cases are the second most distributed business cases globally. (extra bonus: SoJo will receive the royalties from all of the cases sold)
. AJ and I were invited to participate in the reveal of the case. From the moment we boarded the train at Union Station in Toronto to the moment we arrived back, almost 16 hours later - it was a non-stop day of stimulation, thinking, speaking and meetings.
My experience with this Case Study journey began with an Interview
4 months ago. The initial interview with the researchers writing the case was an intense experience, resulting in deep introspection. The insights that emerged from that interview still resonate strongly with me. Yesterday, I experienced a completely different set of emotions. I met really interesting people and had great conversations, however there were 2 experiences from yesterday that struck me deeply:
Students analyzing SoJo
Live Case Study
SoJo's story was presented in the form of an abridged, 3-page case study to a group of students. This was the first time that a case was paired with blog posts. Students discovered SoJo through an interactive treasure-map that forced them to poke into the different sections of our website. An immersive experience like never before. Many of the students identified as users of SoJo, making this a relatable and meaningful case.
What became clear very early on, many of the faculty members and some of the students had read SoJo's blog from front to back, and know our story inside-out. It was really strange to have others talk about my emotions and feelings -- with me right there. I remember doing case studies, and studying different people. It only sunk in during that class, that I am now that person who got examined under a microscope -- thousands of times over.
The students were asked to scrutinize SoJo, lay-out its attributes, limitations and growth needs. Both AJ and I scribbled notes the entire time, as some great insights came from those discussions. Without communicating SoJo in our own words, we now know how the message is received by others and first impressions. They made recommendations on what SoJo's future business decisions should be. It was like a group consultant, working with incomplete information, providing insights on how SoJo should be run to meet its growth challenges.
Everyone that works with me knows that I am never at a shortage of words, especially when it is talking about SoJo. This was a class where students were forced to think through their hypothesis and learn on their own. While I knew the answers to most of their questions (why certain decisions were made, and the rationale behind them), I was forced to sit back and abstain from commenting. It was so difficult to hear conversations go completely off-tangent, where the insights completely missed the mark. On the other hand, it was gratifying to have the opportunity to share my thinking and see the "eureka" moments on their faces. They now saw something about SoJo that they did not before -- and it is my hope that this will stay with them for life.
Sharing my thoughts on Social Innovation
After the case reveal, I was shuttled to a PhD seminar, and was asked to talk about Social Innovation to a group of doctoral students who were about to begin their research journey. The goals of having me speak with this group were to ask deep questions to push their boundaries and ways of thinking, and to help them uncover opportunities for research into different areas. A lot of pressure to be put on the spot with really smart people; however an opportunity that was unlike any other.
I spoke in plain language. They repeated back in theories and successfully explained SoJo's vision and impact in abstract. This allowed me to understand with greater clarity what we're doing, and explain where we are headed. I was touched when a student approached me to say that I completely changed his outlook on everything (in a good way). I believe I learned just as much as the group.
While I came home exhausted from an intense day -- I wouldn't trade in yesterday's experience for anything.
We ended the day talking about Case B for SoJo. I can't wait to do this all over again.
The Ontario Trillium Foundation launched a Future Fund -- a fund to support ideas that will strengthen the infrastructure for young social entrepreneurs in Ontario. This fund has SoJo's name written all over it, as SoJo already meets all of the Fund's stated desired outcomes. Yesterday I was invited to pitch to the committee allocating the funds from the Future Fund, in addition to other investors, funders and stakeholders.
While I've spoken dozens of times on stage about SoJo and "pitched" SoJo hundreds of times informally to prospective partners and supporters, a pitch to an investor -- with a clear expectation of money on the other end -- was a whole other story. Reflecting in hindsight; I placed a greater deal of pressure on myself this time, as the stakes were higher considering the uniqueness and potential of this opportunity meeting some of our financing needs.
Many hours went into the presentation. Some team members helped to frame the story of SoJo in a concise and engaging format. An advisor who has successfully raised many rounds of venture capital financing, and someone who has been on the other side of 100s of pitches shared additional thoughts on the storyline. One of our very talented designers successfully interpreted that story into hand-drawn cartoon-like representations. SoJo's brand and identity is built on a do-it-yourself theme, and my pitch to an investor needed to represent that as well. A corporate-like presentation wouldn't do justice.
Having never been a fan of powerpoint presentations, I was forced to step out of my comfort-zone of picture only slides, to add text and numbers to the presentation. For the first time, I had to get myself out of the "delivering a workshop" mindset to a "selling your vision mindset."
Despite being down with influenza for more than a week (and almost voiceless the night before), I woke up yesterday morning pumped and excited. All of the nerves left me, as I was excited for the opportunity to share SoJo's good work to an audience who had the power to help us in a very meaningful way. While I do wish I had a little more life into my presentation, I am very pleased with my pitch and left feeling confident in how I represented SoJo.
This Fund is highly competitive, so we'll see if SoJo is something the Fund sees value to invest in. Regardless, this process has thought me a lot about communication and understanding your audience, skills that I will undoubtedly use and refine in the near future.
It's a word that I have a twisted obsession with: the more I hate hearing myself say it, the more I use it. It comes out of my mouth without a second thought, and I've become so comfortable with this word that I've lost consciousness of using it. My lack of self-control has forced me to outright ban this word from my vocabulary. The B-word being BUSY. Here is why: Busy is relative
While there is always a need to improve my time management skills and my ability to create more space in my life for non-work related activities or personal down-time, at the end of the day, BUSY is my new normal. I will never get through my inbox or complete the entire to-do list. Busy is a relative term. What is busier than busy? I've over-used this word to the point that it has lost its relevance. I must accept the fact that the demands for my time will always outweigh the amount of time that I actually have. As such I must be smarter about how I choose to allocate my time, and not let BUSY be my excuse for putting the effort to actually change my behaviour. Being busy is being rude
Everyone has a lot going on in their lives. When someone asks me to meet this week and I tell them, "I can't, I'm busy", I'm making the assumption that my time is worth more than theirs. If I make a commitment to participate in an advisory role and do not attend the meetings, I'm in fact using BUSY as a cover-up and am indirectly telling everyone I don't actually respect the other advisors' time, because if I did, I would honour my commitment. Being BUSY is fairly presumptuous and outright rude, actually. If I legitimately do not have time in my schedule, instead of saying that I'm BUSY, I should tell people when my earliest availability is and also reconsider ongoing commitments. Lacks articulation
When people ask me how I'm doing, my gut response is to say "I've been really busy." I've started to catch myself get too comfortable using the B-word as a catch-all-phrase. Using BUSY as a catch-all phrase belittles myself, as this word really doesn't mean anything. It is not concrete or tangible. Rather, I'm hoping the B-word Challenge will force me to be more articulate, and list out the actual activities that have been occupying my time. Perceived loss of control
As alluded to above, BUSY doesn't actually mean anything. If I cannot articulate the things that keep me BUSY, then am I really
that BUSY? Saying that I'm BUSY is most often followed with a sigh, anxious tone or frazzled look. BUSY is most often said in lieu of "I've consciously decided to allocate my time this way, and I'm in full control." If I'm consistently using the B-word, then it can be perceived as my inability to control my time. Busy is not synonymous for confidence. In my role, I must always sell SoJo and my ability to deliver on our vision. Always telling people that I'm BUSY doesn't emanate confidence or control. Not a badge of pride
A recent NY Times essay
states compelling arguments about society's obsession with self-imposed busyness. The writer refers to the 'Busy' Trap as "a kind of existential reassurance, a hedge against emptiness." I would like to be seen as someone who achieves results, not as someone who is always BUSY. In fact, I'm on personal mission to prove that it is possible to achieve success without driving yourself into ground, and with grace. BUSY is not graceful. By constantly telling people I'm BUSY, instead of the work that gets done, I'm essentially feeding into this vicious cycle of the busyness trap.
It's going to be difficult to go cold-turkey and omit a word entirely from my vocabulary that I use multiple times a day; hence my public documentation of this challenge. To help hold me accountable, everytime someone from my team (the individuals who interact with me most consistently) catch me using the B-word in context, I will have to buy them a gift. If anything above resonates with you, then I encourage you to take on The B-word Challenge with me.
In many ways, SoJo flat organizational structure has contributed to the strong team culture
that we've built over the past year. The team is SoJo's greatest strength, and when some of our team members are asked what they appreciate most about SoJo, many have mentioned their appreciation of not having a pronounced hierarchy -- where they felt like an equal to everyone else on the team. We're all collectively working towards the same goals and up until now there hasn't been a need to formalize the internal team structure.
A result of having a flat organization was having almost everyone report up to me. Being the only full-time team member, I was naturally the most accessible and fully present to everyone, and culturally people became comfortable and accustomed to reporting to me. I was directly involved in more activities than what I should have been, and as a result stretched myself thin
to the point that led to a burnout. I also grew frustrated as I wasn't able to provide certain team members the individual support that they needed to excel in their roles.
The solution: Share responsibilities and accountability among different members, and introduce a hierarchy to remove the dependency everyone had on me to advance their own responsibilities. As SoJo enters its first phase of high-growth
, it is important that the team and organization change accordingly.
A hierarchy was challenging to integrate before, as the other part-time team members did not have the capacity to assume the responsibility of coordinating and managing another team member. Now that we have some full-time team members, there is a greater ability to accommodate a change in structure.
In theory, I thought it'd be easy to divide the team up in key focus areas, assign a team lead and place members in their appropriate section. However upon further development, the structure became more complex. Reporting relationships do not always match functional relationships. Even with defined responsibilities, SoJo operates in a very fluid manner and team members collaborate and interchange roles among different functions regularly.
Knowing this would be a difficult exercise, I began by writing out everyone's name on post-it notes and moved them around (many times) until I finally settled on a structure that made sense. This is not static, and will evolve as our team evolves. That being said, I foresee our greatest challenge keeping to this structure, as many team members will need to re-condition themselves to working with different team members.
As difficult as it is to transition a flat organization into
one with a hierarchy, I'm hopeful that this change is a necessary step in building out the infrastructure to support SoJo through this exciting growth phase.
Almost all of my greatest insights have come to me during the weekends. Not being connected to my inbox
and daily operations of work definitely helps to take step back and reflect. I suffered from a burnout
in September and October has felt like an off month all around. Over lunch with my brother on Saturday, I told him that I was concerned with how much SoJo feels like its taking over my life; and my inability to control my schedule (as evidenced by working on 12 hour days when I set a goal for myself to NOT work around the clock
). Only when I said this fear out loud was I compelled to actually make some changes.
Solution: find the root cause of these persistent feelings of being stretched. I was instructed to list out all of the activities (whole projects, not tasks) that myself and the team worked on over the past week. Despite having only 4 days in the week, I effortlessly listed over 30 ongoing activities; myself being directly involved in about 25 of them and solely responsible for 10. Its not that I have trouble delegating ( the team at SoJo will be quick to acknowledge my comfort with letting go and giving responsibilities to the team). Being the only person that understands all moving parts of the organization and the vision, I'm often called up for input to keep everyone on track. SoJo is a flat organization, and building in reporting structures has been difficult because most of our senior team members barely have the capacity to deal with what's on their plate, let alone manage and provide necessary support to other colleagues. Strategic planning
has dragged out over 2 months and no clear changes have emerged.
SoJo grew incredibly fast and as such the scope and depth of the work at hand has grown exponentially. The problem is, our team hasn't grown at the same pace -- in fact, it has shrunk. Most of our team members came together
only in the Spring, they had a lot of time to devote to SoJo and were fresh on energy. Fall is always the busiest time of the year, irrespective of where you work. 15 hours of commitment per week over the past 6-8 months has since shrunk to 5 hours. I'm extremely grateful to have product lead Jesse full-time with SoJo, but its not enough. Some of our team members are burnt-out from having to manage SoJo and other personal activities and have been forced to take a step back. A lot of the momentum from the summer quickly fizzled away in the Fall, as everyone's other schedules ramped up.
Making myself personally available to 10+ team member's part-time, fluctuating schedules has taken a toll on my personal health and wellbeing. I no longer have evenings, as I make myself available to people's consistently changing schedules our team members who can only come into the office after their day job finishes. To top it off, there is little consistency as SoJo is understandably not the top priority (so it is common for people to fall off the grid for weeks and I am left with no choice but to understand). These inconsistencies get me frustrated and the bottlenecks that occur as a result affect the momentum of the entire team.
All this to say that these are the trade-off with working with an a part-time unpaid team. I will say with full confidence that SoJo has an exceptional team
which led us to all of SoJo's successes thus far, but in its current form will be unable to sustain the inevitable growth that has already hit us. I'm actively finding solutions to our staffing challenges (finding money needed to bring on some of our team members full-time), however in the interim need to make some changes and trade-offs.
Some of these changes include:
- Reducing the scope of activities the team is actively involved in and fine-tuning our focus even more
- Prioritizing need areas and tackling them one-by-one (rather than all at once)
- Un-flattening the organization to get me less involved in activities that I do not need to be involved with, so I can focus my energies on driving the vision forward
The changes noted above are going to be difficult as everything feels equally important. The Forbes article
from this month nailed it: "Kanika and her start-up have a compelling story and have received plenty of media attention. It is to be seen how SoJo can up the momentum, increase users, net-in some big-name partners and take its awesomeness places. What SoJo needs now is this: Focusing on the product, leveraging relationships and creating new ones, building tangible results including right media coverage, and forming a right-spirited and a serious advisory board. Kanika’s leadership and the ability to learn and adapt is the make or break factor here."
With growth comes change. Change is never easy, but I'm thankful that I've started to recognize the need to learn and adapt now, and not when its too late.
With strategic planning
, managing growth
, a burnout
, and a mega research grant
application, September has been an incredibly busy month to say the least. I've been working on high-focus activities and do not have the capacity to bring on new things to my plate.
I was recently introduced to the notion mental switching costs. According to the American Psychological Association: understanding the hidden costs of multitasking may help people to choose strategies that boost their efficiency - above all, by avoiding multitasking, especially with complex tasks.
The research goes on to further state: even brief mental blocks created by shifting between tasks can cost as much as 40 percent of someone's productive time.
When time is a premium, it is important to make the time you do have as productive as possible. Moving forward, I will only have more to juggle and manage. I already spend about 10-12 hours/day at the office. Extending my day is not the solution, especially when my goal is to shorten my work day.
Being the Chief Catalyst of SoJo, I'm often approach by people to collaborate on projects, provide advice, revise documents, and meet information. Before I would feel guilty pushing off such requests, as I do want to help everyone in a timely manner, and pay forward all the time I received from equally busy people. I've now learned to take control over my schedule and time with increased confidence. Here is an excerpt of an email sent to someone earlier this month in the thick of a stressful time: Dear x,I'm excited to explore more and make this a reality!
I don't have the mental capacity right now to give this the thought it needs and provide feedback. Please give me a few weeks and I'll get back to you on this.
Its been beyond crazy and I will come back up to surface soon.
Thanks for your understanding!
Reading it over, I feel like it could have been written more gracefully; however the point comes across clearly. I acknowledged the message, stated my interest, but was honest to say that I will revisit it when I can give it the time it deserves. It has taken me over a year to get comfortable writing an email like this and kindly push something to the side without guilt or feeling the need to address it right away. At a time when I'm engaged in complex tasks, its even more important that I stay focused on them; as that will free up even more time for the other things I hope to engage in.
Source: Multitasking: Switching costs
Exactly two years ago today, September 20, 2010, I wrote SocialJournal.net's first blog post
. At the time, SoJo did not even exist. I was still dabbling with the idea of converting my Master's thesis into an e-book and had no idea what form SocialJournal.net would manifest itself into. Two years later, SocialJournal.net remains a blog; however it has taken on a voice of its own and inspired the creation of many exciting products geared towards helping people take their ideas for social change into action. I would compare the first 365 days of SocialJournal.net
as dipping your toes in the shallow-end of the swimming pool. Only eight months after the inaugural blog post did I decide to pursue SoJo full time
. The building blocks came in place in the first year: SoJo got its name, defined its brand identify, got more clarity on its purpose, released a private beta and most importantly I realized that SoJo has a long journey ahead
. What initially started as a part-time venture spiralled into a vision larger than I can grasp.
In hindsight, the past 366 days of SoJo is comparable to jumping into the deep end of the pool. Where focus was a great challenge in SoJo's first year, this past year was marked by execution. I learned how to set a direction
, quickly realign our focus
, set goals
and accomplish the tasks at hand
. Despite this new focus, I was still very open to seizing new opportunities
; but also struggled with prioritization
Without a technical team in place, I had the tenacity to endeavour to launch SoJo's first public site
at the SociaLIGHT conference, in front of 1000 people. Given the resources we had at the time, it was a huge risk. Leading up to the launch, it was 3 weeks of hustle
, staying calm in very stressful situations
and a great deal of nerves
. Alas the hard work paid off, and not only did SoJo have a successful launch
-- we effectively send out a message to our community: To opt for courage over fear
. The first step to action is putting yourself out there, and SoJo led by example. Later on in the year, SoJo published its Manifesto
, a set of guiding principles and core values which would ultimately influence every decision made.
SoJo finally got a home
! Although it took a couple of months to feel fully welcome in Ryerson's Digital Media Zone, I am now proud to tell everyone about our home and extremely grateful for being incubated in this incredible environment. The support received from this community
over the last few months has been phenomenal.
Through various speaking engagements, I started becoming excited about the possibilities of SoJo emerging as a thought leader
in social innovation, effectively using technology as a vehicle for social change, and more generally on taking ideas into action.
With the press coverage and increased credibility came more attention. As the founder of SoJo, I was now being approached by many folks for advice and help. Although humbling to know that people respect your opinions, I learned and continue to learn how to push back and place and increased value on my time
I recognized the need to work smarter, not harder
. In efforts to get myself better organized
and not get bogged down by my inbox
, I challenged myself to email-free Saturdays
-- and have since disabled all notifications on my phone. More than ever do I acknowledge the importance of not being connected to my work 24/7.
I felt like a small fish in a big pond when taking SoJo's first international trip to the UK
. That trip inspired a strategic move a few months later to launch SoJo out of Beta
. Moving forward, SoJo needs to move out of the sandbox and into the real world. Yes people are more critical and have endless expectations, but taking SoJo out of Beta has given myself and the team confidence to share SoJo and highlight all of its strengths
; namely our endorsement from the Canadian Commission for UNESCO, reaching over 15,000 individuals during its beta test phase and creating the most comprehensive collection of informational resources and tools geared to helping early-stage social innovators take their ideas into action.
Yes, we have a site to be proud of, but this latest product launch's greatest accomplishment was without a doubt the success of bringing together SoJo's team
. We held our first team meeting
only 3 weeks before the launch. 366 days ago
I clearly stated that SoJo's greatest challenge ahead is its people; on boarding and managing the right people to the team. Human resources will remain an ongoing challenge, however it is no longer our greatest challenge.
SoJo has been incredibly lucky with its people this year. Our co-designer experiment
was extremely successful. Technical talent joined at the right time. Linus
came in time to see our public Beta to a successful launch, Jesse
joined in time to see SoJo's post-beta launch, and Rebecca
joined as our first female developer. Despite being lucky with technical talent, my 8-month long search
for a CTO came up dry. After countless hours into the process and utter exhaustion
, I have shifted my energy away from this full-time search. We have since opted to crowd-source SoJo's CTO
. An idea that is experimental; as brilliant as it is risky. Necessity forces you to be creative, and I'm hopeful this will be a great interim solution. We recruited
more senior talent to help in communications, outreach and partnerships.
SoJo broadened out its mandate
. We moved from serving youth to serving first-timers, and from projects to social innovations. SoJo also created its own legal structure: the hybrid social venture
. Two moves which will serve as an integral foundation moving forward. Disappointments were inevitable, and with time became better at dealing with disappointments
A breakthrough moment emerged when I came up with a viable idea for a business model
. After nearly 2 years of people asking me: "how will SoJo make money" what a relief to finally have some answers. May I remind you that our focus up until now has been proving the value of SoJo, and not monetizing it. As such, SoJo is a living breathing example of what can be accomplished with very little money.
A theme that emerged throughout the year is the importance of listening to your body and taking care of yourself
, and the value of taking a break
. The past 12 months have been a record for the amount of times I got sick. In the new year, I vowed to be living proof that it is possible to achieve success without driving yourself into the ground
. Although I no longer romanticize struggle
, considering I suffered from a near burnout
only a couple of weeks ago, it is clear that I still have a long way to go...
Moving forward our greatest challenge will be managing growth
. Graduating from an entirely bootstrapped early-stage startup to a growing startup that needs to accelerate its pace of development and acquire newer resources to get started. Although I'm intimidated by what lies ahead -- when looking back at the past year, past behaviour has shown that miracles are possible and that SoJo has consistently been able to overcome adversity. Bring it on!
Earlier today I had my first meeting with one of SoJo's crowd-sourced CTOs
to learn about Project Management. As evidenced by the fallout from our server decision
, up until now every decision has been made in an ad-hoc, do-what-it-takes-to-get-it-done
fashion. This lack of organization and planning led us through a successful private beta, public beta, and post-beta launch. We were nimble, weren't bogged down with management and accommodated where we saw fit. Now that the scope and complexity of SoJo has grown, so has its need to get better organized and do things smarter.
To fill this deficiency, we invited an experienced project manager to join the team in an advisory capacity, lending off her 30+ professional years of experience in project management. This is a risk, as she has never worked with a start-up, and her methodologies may not necessarily apply to the needs of a fast-paced, ever-evolving organization such as SoJo. The biggest risk to seeking external project management support is getting slowed down by un-necessary processes and planning, when SoJo's greatest advantage has been our ability to implement and execute in a speedy manner.
Although a tad bit overwhelming, today's session was incredibly useful, and I learned a lot. I learned how to articulate our functional requirements at a high-level and the methodology used to break them apart into functions and prioritize. SoJo has always been victim to scope-creep, so having an objective process to prioritize features based on need, ability to implement, and risk will help the product team stay focused and on-track.
Making choices has historically been challenging, as I am always seeking an optimal solution with only incomplete information. She introduced me to a more structured way of making decisions, also referred to as triple constraint project management. As per the diagram, one side is the dependent variable (in the case of our public Beta launch, we were constrained by time to launch at the SociaLIGHT conference). Once you are clear of your dependent variable, you are then able to adjust the other constraints accordingly. Seems quite logical, but now whenever I make a decision I will visualize this triangle and remind myself that I cannot have it all. This will definitely help to keep me focused and grounded.
To avoid the gerbil on the wheel syndrome
, I'm hopeful that external project management support will help to keep us moving forward, without burning unnecessary energy.
With a successful public launch and an incredibly competent and talented team, SoJo is well positioned to grow and advance its mandate. Up until this point, our only objective was to get the public site, http://theSoJo.net built. From private Beta to public Beta to official launch; focus was centred around gathering content, designing the product, building the technical infrastructure and establishing an early-adopter beta user base. Mass outreach, measuring our impact and funding were not priorities.
Moving forward, SoJo is working towards these 3 organizational objectives:
1- To achieve universal ubiquity
2- To be a credible resource that actually helps people
3- To be a financially self-sustaining social enterprise
Addressing these objectives is no easy task. To avoid the gerbil on the wheel syndrome (being busy, but not getting anywhere), a plan is most needed. With a team that has proven itself able to execute and a clear vision of where SoJo needs to go, exceptional strategic planning is needed to bridge that gap.
Knowing that financial sustainability will come from diversifying our products, I must now dedicate majority of my time to building our next product and less energy on the operations of the existing public site. It is my hope that this plan establishes the right mechanisms for the team to carry the public site's activities forward without my direct involvement.
Last night SoJo hosted its first Strategic Planning meeting. Individuals leading different focus areas participated in an intimate and intense meeting filled with tough questions, feedback, and sharing of new ideas. Despite the initial technical difficulties of video-conferencing, I felt we were effective in bringing out many insights, and making everyone aware of the interconnectedness of each moving part.
Albeit successful, I completely underestimated the amount of preparation that went into this first meeting. Namely around establishing what this process was going to look like, determining the key information we needed to get out of it, prompting the team to come prepared with answers to questions, and preparing the slidedeck reference documentation.
It is also challenging as I'm forced to use a different part of my brain which has never been used. Strategic planning, abstract thinking and juggling multiple agendas is an acquired skill that needs to be developed and honed. Visioning is very different than strategizing, and the past year for SoJo has been very ad-hoc, with tons of vision -to-execution, with little planning. Luckily we have experienced team members with the experience to guide me and take the lead on this process.
Strategic planning will allow us to take SoJo to the next level and create the plan needed to achieve these objectives. Although daunted, we're all excited for what lies ahead!