Today is my first day back at the office since our team meeting at the beginning of the month. I've been travelling overseas, for the past 2 weeks, but consciously decided to disconnected entirely from the Internet for most of my travels. While my hectic travel schedule did not feel like a vacation, being disconnecting from the daily inflow of work communications was desperately needed. My last Internet detox occurred 7 months ago.
The difference between this detox and last detox -- was last year I created detailed workplans for every team member before leaving. Aware that the team required guidance and direction, I took it upon myself to pre-orchestrate operations and team outputs.
I left the office a few weeks ago with a different type of confidence. While I had high-level discussions of expectations of deliverables with some of the team members, I really left it up to everyone to see what they were able to accomplish without my guidance. This laid-back approach happened for two reasons: (1) I didn't have the mental capacity or time to micro-manage everyone's schedules, as I could hardly keep up with my responsibilities (2) I wanted to see how the team managed without my direct involvement in the day-to-day operations of SoJo.
My phone number was given to our key team members to get in touch if emergencies arose. Never once while I was away did I doubt our team's abilities to handle whatever came their way -- giving me piece of mind that I haven't yet experienced. It was great.
I'm now slowly catching up with the team to check-in on their status and progress. I was pleased (but not surprised) to discover that most things continued to move forward. Albeit I identified inefficiencies and know that some outputs would have increased had I been there to catch the bottlenecks, but all in all, the team did very well. Rather than get caught up on the things that didn't go well, I focused most of my feedback on what was learned and how things can be done differently next time.
My hands-off approach over the past few weeks is proof that the team is equipped to handle daily operations, providing me with the space needed to scale and grow SoJo.
Sharing SoJo's Story
Yesterday, SoJo's case study was revealed to a group of sustainability students at the Ivey School of Business at Western University. Ivey Cases are the second most distributed business cases globally. (extra bonus: SoJo will receive the royalties from all of the cases sold)
. AJ and I were invited to participate in the reveal of the case. From the moment we boarded the train at Union Station in Toronto to the moment we arrived back, almost 16 hours later - it was a non-stop day of stimulation, thinking, speaking and meetings.
My experience with this Case Study journey began with an Interview
4 months ago. The initial interview with the researchers writing the case was an intense experience, resulting in deep introspection. The insights that emerged from that interview still resonate strongly with me. Yesterday, I experienced a completely different set of emotions. I met really interesting people and had great conversations, however there were 2 experiences from yesterday that struck me deeply:
Students analyzing SoJo
Live Case Study
SoJo's story was presented in the form of an abridged, 3-page case study to a group of students. This was the first time that a case was paired with blog posts. Students discovered SoJo through an interactive treasure-map that forced them to poke into the different sections of our website. An immersive experience like never before. Many of the students identified as users of SoJo, making this a relatable and meaningful case.
What became clear very early on, many of the faculty members and some of the students had read SoJo's blog from front to back, and know our story inside-out. It was really strange to have others talk about my emotions and feelings -- with me right there. I remember doing case studies, and studying different people. It only sunk in during that class, that I am now that person who got examined under a microscope -- thousands of times over.
The students were asked to scrutinize SoJo, lay-out its attributes, limitations and growth needs. Both AJ and I scribbled notes the entire time, as some great insights came from those discussions. Without communicating SoJo in our own words, we now know how the message is received by others and first impressions. They made recommendations on what SoJo's future business decisions should be. It was like a group consultant, working with incomplete information, providing insights on how SoJo should be run to meet its growth challenges.
Everyone that works with me knows that I am never at a shortage of words, especially when it is talking about SoJo. This was a class where students were forced to think through their hypothesis and learn on their own. While I knew the answers to most of their questions (why certain decisions were made, and the rationale behind them), I was forced to sit back and abstain from commenting. It was so difficult to hear conversations go completely off-tangent, where the insights completely missed the mark. On the other hand, it was gratifying to have the opportunity to share my thinking and see the "eureka" moments on their faces. They now saw something about SoJo that they did not before -- and it is my hope that this will stay with them for life.
Sharing my thoughts on Social Innovation
After the case reveal, I was shuttled to a PhD seminar, and was asked to talk about Social Innovation to a group of doctoral students who were about to begin their research journey. The goals of having me speak with this group were to ask deep questions to push their boundaries and ways of thinking, and to help them uncover opportunities for research into different areas. A lot of pressure to be put on the spot with really smart people; however an opportunity that was unlike any other.
I spoke in plain language. They repeated back in theories and successfully explained SoJo's vision and impact in abstract. This allowed me to understand with greater clarity what we're doing, and explain where we are headed. I was touched when a student approached me to say that I completely changed his outlook on everything (in a good way). I believe I learned just as much as the group.
While I came home exhausted from an intense day -- I wouldn't trade in yesterday's experience for anything.
We ended the day talking about Case B for SoJo. I can't wait to do this all over again.
About an hour ago I submitted SoJo's application to the Future Fund. This was the fifth and final step of a long, tiring and very competitive process. SoJo is among the finalists and we have a really good chance of securing the funding needed to grow our organization. This is a great opportunity (especially in light of our recent funding challenges), so I prioritized extra effort on this task.
While this was my first time writing a grant proposal and my learning curve was fairly steep, it wasn't my first time writing a proposal. Last year started with SoJo's application to a prestigious Fellowship
, I assisted Jesse writing our first research fellowship (which he received), and despite everyone's doubts - I miraculously completed an intense 89-page proposal for a Research Grant
in the Fall.
Similarly, SoJo has been through 4 product launches: a closed Beta
, open Beta
, official launch
and finally a cross-platform
mobile version. All of those launches resulted in working around the clock, all-hands-on-deck attitude, intense focus and endless details. Many parallels can be shared with the experience of writing major proposals and product launches, however my attitude is different towards both of them: Saying what you're going to do vs. Just doing it
SoJo has been action-oriented since its inception. Innovation is not knowing all the answers, so we trusted the process and consistently received gratification as we learned and progressed. On the other hand, telling people exactly what you plan to do and how you're going to do it is quite tiring. To me, it feels contrived, and in some ways an inefficient use of time to write out a master plan- as it is rare that things go according to plan. Control over timelines
All of our product launch dates were self-imposed. We decided when we wanted to complete them, and held ourselves accountable to ensuring all launches occurred on time. Application deadlines are not in our control, and often force us to work at times when we do not want to work: ie over the Holidays or during key strategic business planning times. Control over outcomes
The win from a product launch is clear: our product advances and is better. The win from a proposal isn't so clear. If you are successful - awesome. Team SoJo has collectively invested over 100 hours into this recent application. If we're unsuccessful, there will be great disappointment for not succeeding and frustration for all the time that was invested with little to show. I'm learning to lower my expectations on outcomes and seek value from the process instead.
While its clear that product launches are a lot more exciting for our team while we're in them, writing applications for external support are just as important to grow the organization. I must treat them both with great importance and while the outcomes are different, the time dedicated to each one is equally valuable.
SoJo is now mobile-friendly
November 11 was the target soft-launch date for the newest version of SoJo's site, and I'm proud to announce that our team was successful in holding to this deadline.
Over the past 2 months, our development team has been diligently working to convert the current version of http://theSoJo.net on a responsive framework written in HTML5 and CSS3. This product launch went largely unannounced, as to the average user, SoJo looks the exact same. This is our first maintenance update. A web-based product will never be complete, and while it's tempting to continue to add features, this launch allows us to support more fundamental functional requirements: namely improving load time, scalability, mobile-friendliness, ease of upgrades, etc.
This whole experience has taught our team the importance of budgeting organizational resources to maintenance. Up until now, SoJo has been busy building the site and each product launch consisted of new features and upgrades. Since the last product launch, Jesse has been pulling his hairs fixing unforeseen bugs, and I've been consistently shocked by unexpected surprises on the live site. It is our hope that this newer technology will leave behind the unpleasant surprises and allow the Product team to produce at a more optimal pace. Further, building with a newer technology is creating the foundation to set SoJo up for forward-looking success. The website is now optimized for viewing on mobile devices and is an even more accessible resource.
There is no doubt that launching a new product is more exciting for the team than a maintenance update. Although there is no press coverage this time (unlike our Beta and official Launch), this launch is equally rewarding, as its a great feeling to see this product just get better each time.
Our databases were migrated live on the 11th, our servers shut down on the 12th and the team is working diligently to iron-out the kinks. Please bare with us; http://theSoJo.net will look spectacular in a few days!
In many ways, SoJo flat organizational structure has contributed to the strong team culture
that we've built over the past year. The team is SoJo's greatest strength, and when some of our team members are asked what they appreciate most about SoJo, many have mentioned their appreciation of not having a pronounced hierarchy -- where they felt like an equal to everyone else on the team. We're all collectively working towards the same goals and up until now there hasn't been a need to formalize the internal team structure.
A result of having a flat organization was having almost everyone report up to me. Being the only full-time team member, I was naturally the most accessible and fully present to everyone, and culturally people became comfortable and accustomed to reporting to me. I was directly involved in more activities than what I should have been, and as a result stretched myself thin
to the point that led to a burnout. I also grew frustrated as I wasn't able to provide certain team members the individual support that they needed to excel in their roles.
The solution: Share responsibilities and accountability among different members, and introduce a hierarchy to remove the dependency everyone had on me to advance their own responsibilities. As SoJo enters its first phase of high-growth
, it is important that the team and organization change accordingly.
A hierarchy was challenging to integrate before, as the other part-time team members did not have the capacity to assume the responsibility of coordinating and managing another team member. Now that we have some full-time team members, there is a greater ability to accommodate a change in structure.
In theory, I thought it'd be easy to divide the team up in key focus areas, assign a team lead and place members in their appropriate section. However upon further development, the structure became more complex. Reporting relationships do not always match functional relationships. Even with defined responsibilities, SoJo operates in a very fluid manner and team members collaborate and interchange roles among different functions regularly.
Knowing this would be a difficult exercise, I began by writing out everyone's name on post-it notes and moved them around (many times) until I finally settled on a structure that made sense. This is not static, and will evolve as our team evolves. That being said, I foresee our greatest challenge keeping to this structure, as many team members will need to re-condition themselves to working with different team members.
As difficult as it is to transition a flat organization into
one with a hierarchy, I'm hopeful that this change is a necessary step in building out the infrastructure to support SoJo through this exciting growth phase.
Collectively, I've spent more hours on MS Powerpoint this past week then I probably have over the past couple of months combined.
In school I absolutely hated slideshows, perhaps its because professors had the most un-engaging presentations or because whenever I saw someone use slides in a presentation, it felt overly corporate and impersonal. Unless absolutely mandatory, I often refrained from using this tool when making presentations. Even when defending my Master's Thesis (the research that inspired the creation of SoJo) I didn't use slides.
When delivering presentations on SoJo or hosting workshops on Ideas - into - Action, I've only recently started to use slides -- that too with stickmen and cartoons. In the countless meetings held over the past 2 years, I never used slides to explain SoJo either. I like to believe I'm a much more engaging presenter than a static slide, and as such preferred to lead more free-flow conversations. Now that SoJo is actively looking for money and soliciting the support of other people to help us in this quest -- I don't have the luxury of personal contact with everyone on their initial introduction to SoJo. As such have been creating overview/backgrounder documents to do the talking on my behalf.
Despite my reluctance to embrace Powerpoint in the past, I quickly started to love using this tool. I'm particularly appreciative of the flexibility and ease of moving around boxes and different types of content make my documents look more visually appealing.
Although I now have a newfound appreciation for slides as an effective form of communication, I still don't think a slide deck can ever replace a real conversation. Slides can serve as a great complementary support, as they allow the audience to visually capture key takeaway ponits, but should never be the focus. I already shared my first deck to a couple of people and hope to use a different one with the handful of meetings scheduled next week. Let's see if I'm able to use the deck effectively, or if I refer back to my comfort zone and lead a more free-form conversation...
Excerpt from SoJo's latest overview slide deck
Almost all of my greatest insights have come to me during the weekends. Not being connected to my inbox
and daily operations of work definitely helps to take step back and reflect. I suffered from a burnout
in September and October has felt like an off month all around. Over lunch with my brother on Saturday, I told him that I was concerned with how much SoJo feels like its taking over my life; and my inability to control my schedule (as evidenced by working on 12 hour days when I set a goal for myself to NOT work around the clock
). Only when I said this fear out loud was I compelled to actually make some changes.
Solution: find the root cause of these persistent feelings of being stretched. I was instructed to list out all of the activities (whole projects, not tasks) that myself and the team worked on over the past week. Despite having only 4 days in the week, I effortlessly listed over 30 ongoing activities; myself being directly involved in about 25 of them and solely responsible for 10. Its not that I have trouble delegating ( the team at SoJo will be quick to acknowledge my comfort with letting go and giving responsibilities to the team). Being the only person that understands all moving parts of the organization and the vision, I'm often called up for input to keep everyone on track. SoJo is a flat organization, and building in reporting structures has been difficult because most of our senior team members barely have the capacity to deal with what's on their plate, let alone manage and provide necessary support to other colleagues. Strategic planning
has dragged out over 2 months and no clear changes have emerged.
SoJo grew incredibly fast and as such the scope and depth of the work at hand has grown exponentially. The problem is, our team hasn't grown at the same pace -- in fact, it has shrunk. Most of our team members came together
only in the Spring, they had a lot of time to devote to SoJo and were fresh on energy. Fall is always the busiest time of the year, irrespective of where you work. 15 hours of commitment per week over the past 6-8 months has since shrunk to 5 hours. I'm extremely grateful to have product lead Jesse full-time with SoJo, but its not enough. Some of our team members are burnt-out from having to manage SoJo and other personal activities and have been forced to take a step back. A lot of the momentum from the summer quickly fizzled away in the Fall, as everyone's other schedules ramped up.
Making myself personally available to 10+ team member's part-time, fluctuating schedules has taken a toll on my personal health and wellbeing. I no longer have evenings, as I make myself available to people's consistently changing schedules our team members who can only come into the office after their day job finishes. To top it off, there is little consistency as SoJo is understandably not the top priority (so it is common for people to fall off the grid for weeks and I am left with no choice but to understand). These inconsistencies get me frustrated and the bottlenecks that occur as a result affect the momentum of the entire team.
All this to say that these are the trade-off with working with an a part-time unpaid team. I will say with full confidence that SoJo has an exceptional team
which led us to all of SoJo's successes thus far, but in its current form will be unable to sustain the inevitable growth that has already hit us. I'm actively finding solutions to our staffing challenges (finding money needed to bring on some of our team members full-time), however in the interim need to make some changes and trade-offs.
Some of these changes include:
- Reducing the scope of activities the team is actively involved in and fine-tuning our focus even more
- Prioritizing need areas and tackling them one-by-one (rather than all at once)
- Un-flattening the organization to get me less involved in activities that I do not need to be involved with, so I can focus my energies on driving the vision forward
The changes noted above are going to be difficult as everything feels equally important. The Forbes article
from this month nailed it: "Kanika and her start-up have a compelling story and have received plenty of media attention. It is to be seen how SoJo can up the momentum, increase users, net-in some big-name partners and take its awesomeness places. What SoJo needs now is this: Focusing on the product, leveraging relationships and creating new ones, building tangible results including right media coverage, and forming a right-spirited and a serious advisory board. Kanika’s leadership and the ability to learn and adapt is the make or break factor here."
With growth comes change. Change is never easy, but I'm thankful that I've started to recognize the need to learn and adapt now, and not when its too late.
With strategic planning
, managing growth
, a burnout
, and a mega research grant
application, September has been an incredibly busy month to say the least. I've been working on high-focus activities and do not have the capacity to bring on new things to my plate.
I was recently introduced to the notion mental switching costs. According to the American Psychological Association: understanding the hidden costs of multitasking may help people to choose strategies that boost their efficiency - above all, by avoiding multitasking, especially with complex tasks.
The research goes on to further state: even brief mental blocks created by shifting between tasks can cost as much as 40 percent of someone's productive time.
When time is a premium, it is important to make the time you do have as productive as possible. Moving forward, I will only have more to juggle and manage. I already spend about 10-12 hours/day at the office. Extending my day is not the solution, especially when my goal is to shorten my work day.
Being the Chief Catalyst of SoJo, I'm often approach by people to collaborate on projects, provide advice, revise documents, and meet information. Before I would feel guilty pushing off such requests, as I do want to help everyone in a timely manner, and pay forward all the time I received from equally busy people. I've now learned to take control over my schedule and time with increased confidence. Here is an excerpt of an email sent to someone earlier this month in the thick of a stressful time: Dear x,I'm excited to explore more and make this a reality!
I don't have the mental capacity right now to give this the thought it needs and provide feedback. Please give me a few weeks and I'll get back to you on this.
Its been beyond crazy and I will come back up to surface soon.
Thanks for your understanding!
Reading it over, I feel like it could have been written more gracefully; however the point comes across clearly. I acknowledged the message, stated my interest, but was honest to say that I will revisit it when I can give it the time it deserves. It has taken me over a year to get comfortable writing an email like this and kindly push something to the side without guilt or feeling the need to address it right away. At a time when I'm engaged in complex tasks, its even more important that I stay focused on them; as that will free up even more time for the other things I hope to engage in.
Source: Multitasking: Switching costs
Exactly two years ago today, September 20, 2010, I wrote SocialJournal.net's first blog post
. At the time, SoJo did not even exist. I was still dabbling with the idea of converting my Master's thesis into an e-book and had no idea what form SocialJournal.net would manifest itself into. Two years later, SocialJournal.net remains a blog; however it has taken on a voice of its own and inspired the creation of many exciting products geared towards helping people take their ideas for social change into action. I would compare the first 365 days of SocialJournal.net
as dipping your toes in the shallow-end of the swimming pool. Only eight months after the inaugural blog post did I decide to pursue SoJo full time
. The building blocks came in place in the first year: SoJo got its name, defined its brand identify, got more clarity on its purpose, released a private beta and most importantly I realized that SoJo has a long journey ahead
. What initially started as a part-time venture spiralled into a vision larger than I can grasp.
In hindsight, the past 366 days of SoJo is comparable to jumping into the deep end of the pool. Where focus was a great challenge in SoJo's first year, this past year was marked by execution. I learned how to set a direction
, quickly realign our focus
, set goals
and accomplish the tasks at hand
. Despite this new focus, I was still very open to seizing new opportunities
; but also struggled with prioritization
Without a technical team in place, I had the tenacity to endeavour to launch SoJo's first public site
at the SociaLIGHT conference, in front of 1000 people. Given the resources we had at the time, it was a huge risk. Leading up to the launch, it was 3 weeks of hustle
, staying calm in very stressful situations
and a great deal of nerves
. Alas the hard work paid off, and not only did SoJo have a successful launch
-- we effectively send out a message to our community: To opt for courage over fear
. The first step to action is putting yourself out there, and SoJo led by example. Later on in the year, SoJo published its Manifesto
, a set of guiding principles and core values which would ultimately influence every decision made.
SoJo finally got a home
! Although it took a couple of months to feel fully welcome in Ryerson's Digital Media Zone, I am now proud to tell everyone about our home and extremely grateful for being incubated in this incredible environment. The support received from this community
over the last few months has been phenomenal.
Through various speaking engagements, I started becoming excited about the possibilities of SoJo emerging as a thought leader
in social innovation, effectively using technology as a vehicle for social change, and more generally on taking ideas into action.
With the press coverage and increased credibility came more attention. As the founder of SoJo, I was now being approached by many folks for advice and help. Although humbling to know that people respect your opinions, I learned and continue to learn how to push back and place and increased value on my time
I recognized the need to work smarter, not harder
. In efforts to get myself better organized
and not get bogged down by my inbox
, I challenged myself to email-free Saturdays
-- and have since disabled all notifications on my phone. More than ever do I acknowledge the importance of not being connected to my work 24/7.
I felt like a small fish in a big pond when taking SoJo's first international trip to the UK
. That trip inspired a strategic move a few months later to launch SoJo out of Beta
. Moving forward, SoJo needs to move out of the sandbox and into the real world. Yes people are more critical and have endless expectations, but taking SoJo out of Beta has given myself and the team confidence to share SoJo and highlight all of its strengths
; namely our endorsement from the Canadian Commission for UNESCO, reaching over 15,000 individuals during its beta test phase and creating the most comprehensive collection of informational resources and tools geared to helping early-stage social innovators take their ideas into action.
Yes, we have a site to be proud of, but this latest product launch's greatest accomplishment was without a doubt the success of bringing together SoJo's team
. We held our first team meeting
only 3 weeks before the launch. 366 days ago
I clearly stated that SoJo's greatest challenge ahead is its people; on boarding and managing the right people to the team. Human resources will remain an ongoing challenge, however it is no longer our greatest challenge.
SoJo has been incredibly lucky with its people this year. Our co-designer experiment
was extremely successful. Technical talent joined at the right time. Linus
came in time to see our public Beta to a successful launch, Jesse
joined in time to see SoJo's post-beta launch, and Rebecca
joined as our first female developer. Despite being lucky with technical talent, my 8-month long search
for a CTO came up dry. After countless hours into the process and utter exhaustion
, I have shifted my energy away from this full-time search. We have since opted to crowd-source SoJo's CTO
. An idea that is experimental; as brilliant as it is risky. Necessity forces you to be creative, and I'm hopeful this will be a great interim solution. We recruited
more senior talent to help in communications, outreach and partnerships.
SoJo broadened out its mandate
. We moved from serving youth to serving first-timers, and from projects to social innovations. SoJo also created its own legal structure: the hybrid social venture
. Two moves which will serve as an integral foundation moving forward. Disappointments were inevitable, and with time became better at dealing with disappointments
A breakthrough moment emerged when I came up with a viable idea for a business model
. After nearly 2 years of people asking me: "how will SoJo make money" what a relief to finally have some answers. May I remind you that our focus up until now has been proving the value of SoJo, and not monetizing it. As such, SoJo is a living breathing example of what can be accomplished with very little money.
A theme that emerged throughout the year is the importance of listening to your body and taking care of yourself
, and the value of taking a break
. The past 12 months have been a record for the amount of times I got sick. In the new year, I vowed to be living proof that it is possible to achieve success without driving yourself into the ground
. Although I no longer romanticize struggle
, considering I suffered from a near burnout
only a couple of weeks ago, it is clear that I still have a long way to go...
Moving forward our greatest challenge will be managing growth
. Graduating from an entirely bootstrapped early-stage startup to a growing startup that needs to accelerate its pace of development and acquire newer resources to get started. Although I'm intimidated by what lies ahead -- when looking back at the past year, past behaviour has shown that miracles are possible and that SoJo has consistently been able to overcome adversity. Bring it on!
IVEY, one of Canada's leading business schools approached me to write a case study on SoJo. I was delighted and honoured, as IVEY cases have a far reach nationally and internationally and what better way to get out SoJo's story.
Up until now, I shared SoJo's story in more of a narrative format; explaining chronologically the milestones we've achieved, challenges faced and decisions made. Yesterday I met the lead researcher, Professor Oana and case writer Melissa. It is fair to say, I had no idea what I was getting myself into. Oana started the interview asking me about the tensions I am currently facing. Before I knew it, I felt as though I was in a psycho-analysis therapy session. Her questions were poignant, difficult, intense, and reflective all in one.
Over the last 2 years, I have had conversations with a couple hundred people about SoJo. My messaging has changed throughout, as did the product of SoJo -- however the vision was always the same. Albeit with time, I've become a better communicator, based on an initial conversation, not a single person has been able to understand the depth and scope of SoJo's vision. What was special about yesterday, is that I never explicitly told Oana what the vision was, or what SoJo was working towards, however she was able to recite to me with precision and greater eloquence what SoJo stands for and what it strives to do. Although a little scary, more than anything this validation was encouraging and exactly what I needed at this point of tension. (see earlier post on burnout
Again, without sharing all of our key actions, decisions made and iterations, Oana drew a model that scientifically mapped out SoJo, our trajectory, the implications of our decisions. Models are incredibly abstract, and she was able to ground every node into key actions made by SoJo. Her assumptions validated what we the strategic planning team has been talking about for the past month. Having been through academia myself, before this conversation I was convinced that there was a disconnect from the ivory tower and reality. Without an agenda or political bias of her own, coupled with years of cutting-edge research, Oana restored my faith in academia. She is a fountain of knowledge and was able to clearly do what no-one has been able to.
This blog has been an outlet to share my thoughts, and it has been second nature to document SoJo's story. Being asked to trace back motivators, emotions and feelings with greater precision was difficult. Talking about vulnerability brought me down unexpected philosophical tangents. It felt as though I was being deconstructed as an individual, as she made inferences about my personal relationships with people and what motivates me as a leader. I'm still digesting and making sense of it all...
3 hours later, she circled back to her first question, and identified that the source of my tensions is growth
SoJo has graduated from early-stage startup to being a startup. Accelerating the pace of development, building out resources to meet this growth is only one challenge. Outgrowing our users, while being authentic and true to the vision is the greater challenge. As we navigate through this period of growth, I will be more disciplined about documenting our journey on this blog. Please bare with me, as the lack of coherence in this blog is a mirror reflection of the lack of coherence of everything in my head.
I left this interview feeling like I got more out of it than what I gave the case writers. I suppose that's what we call a win-win.