A result of having a flat organization was having almost everyone report up to me. Being the only full-time team member, I was naturally the most accessible and fully present to everyone, and culturally people became comfortable and accustomed to reporting to me. I was directly involved in more activities than what I should have been, and as a result stretched myself thin to the point that led to a burnout. I also grew frustrated as I wasn't able to provide certain team members the individual support that they needed to excel in their roles.
The solution: Share responsibilities and accountability among different members, and introduce a hierarchy to remove the dependency everyone had on me to advance their own responsibilities. As SoJo enters its first phase of high-growth, it is important that the team and organization change accordingly.
A hierarchy was challenging to integrate before, as the other part-time team members did not have the capacity to assume the responsibility of coordinating and managing another team member. Now that we have some full-time team members, there is a greater ability to accommodate a change in structure.
In theory, I thought it'd be easy to divide the team up in key focus areas, assign a team lead and place members in their appropriate section. However upon further development, the structure became more complex. Reporting relationships do not always match functional relationships. Even with defined responsibilities, SoJo operates in a very fluid manner and team members collaborate and interchange roles among different functions regularly.
Knowing this would be a difficult exercise, I began by writing out everyone's name on post-it notes and moved them around (many times) until I finally settled on a structure that made sense. This is not static, and will evolve as our team evolves. That being said, I foresee our greatest challenge keeping to this structure, as many team members will need to re-condition themselves to working with different team members.
As difficult as it is to transition a flat organization into
one with a hierarchy, I'm hopeful that this change is a necessary step in building out the infrastructure to support SoJo through this exciting growth phase.